Donation Express Attendant

Goodwill Industries of Middle Tennessee • Franklin, TN

1d

About The Position

The Donation Express Attendant supports the consistent daily acquisition of donations at Donation Express Centers. The role represents Goodwill’s commitment to hospitality by assisting donors promptly and courteously as donations are unloaded and receipts are provided. The attendant safeguards donations by sorting and packing items into proper receptacles and maintains a clean, organized area in and around the donation center.

Requirements

• Must be able to lift and carry over 50 pounds.
• Must be able to push and pull loads over 50 pounds.
• Able to work with people professionally.
• Self-motivated and able to work independently toward agreed-upon goals and objectives, including without constant supervision.
• Able to read, write, and perform simple addition to complete required paperwork.
• Able to maintain a consistently mature, neat, and clean image for Goodwill Industries.
• Able to recognize acceptable and unacceptable donations and explain the distinction to donors.
• Must provide own transportation to all assigned donation centers.
• Excellent interpersonal skills and ability to relate well to clients, employees, and others.

Nice To Haves

• One year of experience working with the public is desired.
• Experience working outdoors is preferred.

Responsibilities

• Provide courteous, appreciative, and prompt customer service to donors; greet donors cheerfully, provide donation receipts, and handle donated items with care.
• Maintain prompt and consistent attendance, work scheduled hours, and open and close the site on schedule.
• Graciously decline donations when appropriate in accordance with Goodwill policy for non-acceptable items.
• Sort and secure donations as directed by the Director of Donations, DEC Manager, and supervisors.
• Accurately record donations and complete daily donation summary sheets in a timely manner.
• Call in the donor count every workday to communicate donation center activity.
• Organize the DEC supply table and promptly communicate collection-center needs or hazards to a supervisor.
• Assist transportation staff with sweeps and trailer exchanges where applicable.
• Keep the work environment clean and safe by sweeping and picking up inside the site, immediately outside the site, and on the property.
• Attend mandatory DEC meetings designated by the supervisor.
• Distribute Goodwill flyers, handouts, and other written information to donors as directed by management.
• Continually and effectively communicate Goodwill’s mission to donors.
• Comply with company policies and procedures and legal requirements.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed