Donation Coordinator

The Salvation Army Southern California•Phoenix, AZ

2d•Onsite

About The Position

We are seeking a candidate that will join our team as a Donation Coordinator by identifying partnerships and programs to increase donations to support the ARC program. The right person for this position will be someone who is organized, detail-oriented, can develop relationships in the community and who loves to work in a fast-paced environment. The position is full-time at 37.5 hours per week and pays $25.00/hr. This position will primarily be located at our Phoenix ARC location but will cover the Phoenix area primarily.

Requirements

Three to five years of experience in community relations, business development, nonprofit development, donor relations, marketing, customer service, donations procurement, or a related field. Experience should include administrative support, revenue generation, written communication, and relationship management with community organizations, property managers, real estate professionals, businesses, or individual donors.
Ability to work independently while also contributing effectively as a team member, with excellent written and verbal communication skills and a professional, personable approach.
Strong organizational skills and exceptional attention to detail, with the ability to manage multiple priorities, projects, deadlines, outreach efforts, and event schedules while producing a high volume of accurate work in a timely manner.
Strong research, project management, problem-solving, and time management skills.
Computer literate and proficient in Microsoft Office Suite, Microsoft Teams, and donor engagement platforms or software; able to quickly learn new technology and tracking systems.
Ability to type 50-60 words per minute.
Possess and maintain a valid driver's license.
Demonstrate high integrity and a commitment to promoting the mission of The Salvation Army, while maintaining professional judgment and confidentiality regarding donors, beneficiaries, families, employees, and coworkers.

Nice To Haves

Nonprofit development experience strongly preferred, with knowledge of donor engagement, stewardship, and relationship management; experience coordinating community events, donation programs, outreach campaigns, or partnerships preferred.
Experience with CRM systems or donor management software preferred.
Bilingual oral and written communication skills in English and Spanish a plus.

Responsibilities

Support and maintain the vision, mission, priorities, and guiding principles of The Salvation Army. Understand the strategic direction and purpose of the ARC Command and conform to stated business needs to procure donations of clothing and home goods for sale in The Salvation Army Thrift Stores and online, which provide the primary source of funding for ARC Programs.
Solicit and secure gifts-in-kind from HOA communities and Church partners to support ARC Programs.
Research, identify, and analyze prospective HOA communities and Churches to identify the highest-potential sources of donated goods.
Cold call, email, and personally visit the target organizations within ARC Command service areas to secure donation drive partnerships.
Build and maintain long-term relationships to establish recurring donation events.
Conduct consistent follow-up through phone calls, emails, texting, mail, social media, and site visits to schedule, confirm, and steward donation opportunities and relationships.
Respond promptly to incoming donation inquiries - including those from DailyVest.
Coordinate closely with the appropriate Operation’s teams regarding secured donation events, including communication by phone, Donation Drive Forms, Microsoft Teams, and other designated channels.
Provide participating communities and organizations with donation drive materials, including flyers and acceptable and unacceptable item guidelines developed by the Marketing and Graphics Design teams.
Confirm all donation drives with community partners and transportation teams before each event to support successful execution.
Develop and deliver presentations that educate target partners about The Salvation Army Adult Rehabilitation Program and the impact of donated goods in serving the local community.
Attend advisory board meetings, inter-agency meetings, industry events, conferences, and local civic networking opportunities as needed.
Send timely donor thank-you communications following completed donation drives and other significant gifts.
Document all outreach activities, phone calls, emails, donor communications, follow-up actions, and event details in the designated tracking systems.
Track donation activity, event participation, poundage collected, secured donations, completed events, and results to measure performance and identify opportunities for improvement.
Network and collaborate with the Development Team and Retail Operations departments to share information, encourage new ideas, and improve donation results.
Travel locally and overnight as required.
Perform all other responsibilities and projects as assigned by the immediate supervisor.

Benefits

Opportunity for career growth
Paid time off
Medical, Dental and Vision
Wellness Program Incentives
Retirement Plan
Optional benefits, including Pre-Paid Legal Service, AFLAC, Pet Insurance
Employee Assistance Program (EAP)
Employee Store Discounts
Great Work Perks Discounts (Amusement Parks, Museums, Services, Travel and more)
Employee Referral Bonuses