Donation Center Attendant (RDC)

Goodwill of Central and Northern Arizona

1d • Onsite

About The Position

The Donation Center Attendant (RDC) is responsible for receiving all donations in an expedient and courteous manner, placing items in the appropriate location, and operating company-owned equipment. This role involves providing excellent customer service to donors, sorting donations, labeling and creating manifests for outgoing shipments, and safeguarding company property. The attendant also assists customers with unloading, maintains the cleanliness and organization of the donation center, and ensures safety rules are followed.

Requirements

• High School education or equivalent
• Excellent customer service skills
• Ability to be trained and take direction
• Ability to speak and read English proficiently
• Ability to pass a background check and drug screen, where applicable for position

Responsibilities

• Accepts all donations from customers, providing outstanding customer service.
• Ensures that a receipt is offered to each donor, regardless of the size of the donation.
• Sorts incoming donations based on general type of merchandise.
• Responsible for correctly labeling all gaylords for correct merchandise type including storage, pick-up, and transport.
• Creates manifest for shipping and transport of outgoing gaylords including trucks and trailers.
• Safeguards company property, including donated goods. Reports any incidents of theft, pre-selection, misappropriation or unauthorized possession of company property.
• Assists customers with unloading furniture or other items.
• Cleans restrooms, parking lot, and donation area. Sweeps and spot mops donation center floor.
• Maintains the placement of all merchandise and the organization of the donation center.
• Keeps leader informed of problems and makes appropriate recommendations.
• Assists in loading or unloading of merchandise onto/off trucks or trailers, as needed.
• Follows and ensures all safety rules are complied with and appropriate safety equipment is used. Ensures works areas are maintained in a clean, uncluttered, hazard free condition.
• Immediately takes action and/or reports any unsafe or potential hazards and reports all team member and non-team member injuries to the RDC Operations Leader.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned

Benefits

• 3 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K Traditional and Roth Plans
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED