Donation Center Attendant (RDC)

Goodwill of Central and Northern Arizona

1d•Onsite

About The Position

Receives all donations in an expedient, courteous manner and places items in the appropriate place. Operates company owned equipment. This role is crucial for maintaining the flow of donations and ensuring excellent customer service for donors. The attendant will be responsible for sorting, labeling, and preparing donations for transport, while also maintaining the cleanliness and organization of the donation center. This position offers an opportunity to contribute to Goodwill's mission of empowering individuals, strengthening families, and building stronger communities.

Requirements

High School education or equivalent
Excellent customer service skills
Ability to be trained and take direction
Ability to speak and read English proficiently
Ability to pass a background check and drug screen, where applicable for position

Responsibilities

Accepts all donations from customers, providing outstanding customer service.
Ensures that a receipt is offered to each donor, regardless of the size of the donation.
Sorts incoming donations based on general type of merchandise.
Responsible for correctly labeling all gaylords for correct merchandise type including storage, pick-up, and transport.
Creates manifest for shipping and transport of outgoing gaylords including trucks and trailers.
Safeguards company property, including donated goods. Reports any incidents of theft, pre-selection, misappropriation or unauthorized possession of company property.
Assists customers with unloading furniture or other items.
Cleans restrooms, parking lot, and donation area. Sweeps and spot mops donation center floor.
Maintains the placement of all merchandise and the organization of the donation center.
Keeps leader informed of problems and makes appropriate recommendations.
Assists in loading or unloading of merchandise onto/off trucks or trailers, as needed.
Follows and ensures all safety rules are complied with and appropriate safety equipment is used. Ensures works areas are maintained in a clean, uncluttered, hazard free condition.
Immediately takes action and/or reports any unsafe or potential hazards and reports all team member and non-team member injuries to the RDC Operations Leader.
Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
Performs other related duties, as assigned