Donation Attendant Store

Goodwill Of Central And Coastal Virginia•Norfolk, VA

About The Position

Contribute to Goodwill’s mission by assisting customers with donated goods and safely, accurately, and promptly presorting donations. The associate greets donors, helps unload donations, sorts and labels items, loads trailers, and maintains a clean, organized, and safe work area. The role also involves protecting company assets, following department procedures and safety rules, communicating issues to a supervisor, and providing courteous customer service. No supervisory responsibilities are assigned.

Requirements

No previous experience is required.
A high school diploma or GED is preferred; a combination of education and work experience will be considered.
Must successfully pass a criminal background check.
Must be able to lift up to 50 pounds and frequently lift or carry objects weighing up to 25 pounds.
Must be available to work evenings and/or weekends as business needs dictate.

Nice To Haves

High school diploma or GED.

Responsibilities

Provide prompt, efficient, and courteous service to internal and external customers.
Greet donors and help unload donations while taking care not to damage their vehicles.
Presort donations by category and label them accurately.
Load trailers safely, efficiently, and accurately.
Keep the work area clean and organized to support safety for associates and customers.
Protect company assets and promptly report known or suspected security or theft issues.
Follow department policies and procedures.
Communicate consistently with the supervisor about donation-area and customer problems.
Maintain Goodwill’s dress code and personal hygiene standards.
Use sound judgment when interacting with customers and making decisions that affect customers and Goodwill.
Follow Goodwill safety rules and regulations.
Follow procedures for protecting confidential information when accessing it.