Donation Attendant

GOODWILL INDUSTRIES OF DALLAS INC•Dallas, TX

2d•Onsite

About The Position

Under the direction of the Team Leader and Production Team Leader, greet customer/donor and process donation. Major duties include receiving donations, giving receipts, assisting co-workers or donors with lifting items, maintaining stockroom, greeting, and assisting donors/customers.

Requirements

Ability to adhere to the organization’s Core Principles.
Knowledge of retail and/or stock handling.
Ability to listen and follow directions.
Ability to provide excellent customer service.
Ability to react calmly and respond to emergency situations.
Knowledge of textile articles related to garment classification (gowns, shirts, pants, etc).
Ability to read, write, speak and understand the English language.

Responsibilities

Greet each customer with a courteous, friendly and professional attitude; provide prompt, efficient, and accurate customer service at all times.
Politely and professionally receive donations from donors and issue donation receipts for articles donated; assist customers with lifting items in and out of their vehicles.
Sort donations as they arrive into proper carts or bins and make proper determination as to the quality of donations.
Sort and price hard goods (miscel).
Keep the production area clean and safe and other store areas as directed.
Maintain a well-groomed appearance and appropriate dress code including name badge and vest.
Provide general information to customers/donors.
Assist processors when needed.
Follow Consumer Product Safety Commission (CPSC) procedures and other Public Protection Guidelines.
React calmly and respond to emergency situations.
Refer all customer/donor complaints to management in a timely manner.
Perform other duties as assigned by the Team Leader.