About The Position

The Shelter Advocate is responsible for providing crisis intervention, direct service, and systems advocacy for individuals residing in a domestic violence shelter setting. It is expected that the Shelter Advocates’ job performance will incorporate the practice and promotion of Family Pathways' guiding principles: trust, collaboration, communication, integrity, respect, positivity and creativity.

Requirements

  • Capable of providing support, advocacy, crisis intervention, information, and referral to callers on a 24-hour crisis line, while also assessing calls for appropriateness.
  • Knowledgeable about providing a Primary Advocate approach, facilitating case planning and coordinating personal/legal advocacy for residents, while also collaborating with staff to review cases and make recommendations.
  • Able to complete intake forms with all new residents within 24 hours of entry into the shelter; orient residents to the shelter facility; explain expectations of residents in the shelter, and inform residents of services offered.
  • Able to plan resident groups and activities: support, parenting, illness management, house meetings, etc., as needed and directed.
  • Experienced with helping residents hone skills such as problem-solving, crisis management, conflict resolution, and de-escalation, in addition to cultivating a welcoming, peaceful, healing environment for residents.
  • Able to provide transportation for residents when necessary.

Responsibilities

  • Providing support, advocacy, crisis intervention, information, and referral to callers on a 24-hour crisis line, while also assessing calls for appropriateness.
  • Providing a Primary Advocate approach, facilitating case planning and coordinating personal/legal advocacy for residents, while also collaborating with staff to review cases and make recommendations.
  • Completing intake forms with all new residents within 24 hours of entry into the shelter; orienting residents to the shelter facility; explaining expectations of residents in the shelter, and informing residents of services offered.
  • Planning resident groups and activities: support, parenting, illness management, house meetings, etc., as needed and directed.
  • Helping residents hone skills such as problem-solving, crisis management, conflict resolution, and de-escalation, in addition to cultivating a welcoming, peaceful, healing environment for residents.
  • Providing transportation for residents when necessary.

Benefits

  • health insurance with optional HSA
  • dental
  • vision
  • employer-paid group life term insurance
  • supplemental group term life insurance
  • AD&D
  • long-term disability
  • short-term disability
  • critical illness
  • accident insurance
  • employee assistance program
  • retirement plan with an employer match
  • competitive paid time off package (for full-time employees)
  • paid holidays (for full-time employees)
  • floating holidays (for full-time employees)
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