Domestic Violence Advocate - Residential Services

SafeHouse Denver•Denver, CO

4d•$24 - $27•Onsite

About The Position

SafeHouse Denver is seeking a Domestic Violence Advocate with crisis intervention skills to support their mission of improving the lives of domestic violence survivors. The organization has been serving survivors for 47 years, providing a safe space where they are believed, supported, and trusted. SafeHouse Denver also works to raise community awareness of domestic violence through education, partnerships, and inclusion. This role is crucial as the organization prepares to serve more survivors in greater ways. SafeHouse Denver fosters a culture of excellence guided by seven core values: Trust, Dedication, Compassion, Collaboration, Innovation, Leadership, and Inclusion.

Requirements

Bachelor’s degree in social work or related field
Excellent written and oral communication skills
Superior time management and organizational skills
Attentive, responsive, and proactive; ability to pivot as necessary to meet the needs of survivors in a diverse ever-changing residential setting
Detail oriented with strong technical aptitude
Advanced proficiency in utilizing MS Office
Passion for the SafeHouse Denver mission
Knowledge of domestic violence, trauma-informed services, and empowerment models
Outstanding interpersonal skills

Nice To Haves

Master’s degree in social work or related field
Three years of experience in human services or related field
2 years of crisis intervention, case management, and advocacy experience

Responsibilities

Respond to callers who access SafeHouse Denver’s 24-hour Crisis & Information Line, providing emotional support, crisis intervention, and de-escalation.
Provide information and education on domestic abuse, trauma response, and coping skills.
Support callers in assessing immediate needs, identifying culturally appropriate resources and referrals, and developing a plan of action.
Provide safety planning by supporting callers in assessing danger/risks, identifying culturally appropriate resources and referrals, and supporting callers in implementing their safety plan.
Screen callers for emergency residential services.
Provide initial intake of new residents, orienting them to the emergency residential facility/program.
Provide appraisal of the resident’s presenting problem and assess immediate needs.
Identify culturally appropriate resources and referrals, and support residents in developing a plan of action.
Provide safety planning by supporting residents in assessing danger/risks, identifying culturally appropriate resources and referrals, and supporting residents in implementing their safety plan.
Provide emotional support, de-escalation, and crisis intervention during the intake process.
Provide short-term individual advocacy, counseling, safety planning, and crisis intervention to adult residents and children.
Provide emotional support, crisis intervention, and de-escalation to residents as needed or requested.
Support residents in developing short-term goals plans to address immediate concerns.
Provide information and education about domestic abuse, trauma response, and coping skills.
Provide safety planning by supporting residents in assessing danger/risks, identifying culturally appropriate resources and referrals, and supports residents in implementing their safety plan.
Communicate with Primary Advocates to ensure quality services to residents.
Provide case management services for emergency residential facility clients.
Conduct an initial meeting with new resident to assist residents in identifying needs and goals.
Link residents to culturally appropriate resources and referrals to meet immediate/ongoing needs and goals.
Meet as needed to provide ongoing support and encouragement.
Advocate on behalf of residents with outside agencies and within the program to support residents in meeting needs and goals.
Support residents with transitions from the emergency residential facility by conducting exit interviews.
Facilitate educational/support groups and children’s activities/support groups.
Plan and facilitate a weekly, evening educational/support group for adult residents or children on a rotational basis.
Support a safe and secure residential environment.
Support a safe and respectful community living environment by providing emotional support, de-escalation, conflict management, problem solving, and crisis intervention.
Conduct regular safety checks and safety searches as needed.
Support participation in the emergency residential facility by providing residents with clear explanations of the program and clarifying expectations of residents.
Support residents in meeting their day-to-day needs by supplying personal items, supplies and food.
Help ensure the emergency shelter is a clean and tidy facility.
Maintain accurate and timely record keeping, including appropriate charting and all other necessary documentation.
Demonstrate initiative and vision for service quality, service improvement, program development/growth, problem prevention and resolution.
Work diligently to achieve individual, team, and agency goals and objectives.
Participate and respect all staff to facilitate coordinated services both within the Residential facility and across all agency programs.
Utilize ethical and professional methods of communication to resolve problems or conflicts with team members.
Attend weekly case management/staff meetings, monthly all-agency meetings, and program meetings.
Actively participate in program development.
Participate in agency and community educational opportunities to maintain and improve skills.
Represent SafeHouse Denver and promote the organization’s services in a positive and professional manner.
Work with other service providers and community agencies to assist survivors and the organization.
Work schedule includes one weekend day to support weekend dual coverage.
On-call service is required each month.
Respond to phone calls during on-call periods within 15 minutes of the first contact by a team member.
Effectively support and collaborate with onsite staff to address questions and clarify or resolve issues as needed.
Perform all other duties as assigned.

Benefits

$24 - $27 hourly rate, negotiable based on experience
Full-time position, non-exempt
Performance evaluation and opportunity for merit-based increase after one full year of employment
40 hours per week with schedule flexibility required and on-call rotation
Fantastic benefits package
Plenty of paid time off for rest and vacations
Employee health insurance coverage paid 90% or more by employer
Professional development opportunities
Supportive work environment and opportunities for fun
Work with committed individuals who want to impact change
A chance to be part of a movement that will help more survivors