Domestic Violence Advocate - Residential Services

SafeHouse Denver • Denver, CO

2d • Onsite

About The Position

SafeHouse Denver, a non-profit organization dedicated to supporting domestic violence survivors for 47 years, is seeking a Domestic Violence Advocate with crisis intervention skills. The organization aims to provide survivors with a safe space where they are believed, supported, and trusted, while also promoting community awareness through education and partnerships. SafeHouse Denver fosters a culture of excellence based on seven core values: Trust, Dedication, Compassion, Collaboration, Innovation, Leadership, and Inclusion. This role is crucial as the organization prepares to serve more survivors in greater ways.

Requirements

• Bachelor’s degree in social work or related field
• Excellent written and oral communication skills
• Superior time management and organizational skills
• 2 years of crisis intervention, case management, and advocacy experience
• Detail oriented with strong technical aptitude
• Advanced proficiency in utilizing MS Office
• Passion for the SafeHouse Denver mission
• Knowledge of domestic violence, trauma-informed services, and empowerment models
• Outstanding interpersonal skills

Nice To Haves

• Master’s degree in social work or related field
• Three years of experience in human services or related field
• Attentive, responsive, and proactive; ability to pivot as necessary to meet the needs of survivors in a diverse ever-changing residential setting

Responsibilities

• Respond to callers on SafeHouse Denver’s 24-hour Crisis & Information Line, providing emotional support, crisis intervention, and de-escalation.
• Offer information and education on domestic abuse, trauma response, and coping skills.
• Assist callers in assessing immediate needs, identifying culturally appropriate resources and referrals, and developing a plan of action.
• Provide safety planning by supporting callers in assessing danger/risks, identifying culturally appropriate resources and referrals, and supporting callers in implementing their safety plan.
• Screen callers for emergency residential services and conduct initial intakes for new residents.
• Orient new residents to the emergency residential facility/program and provide an appraisal of their presenting problem.
• Assess immediate needs, identify culturally appropriate resources and referrals, and support residents in developing a plan of action.
• Provide safety planning by supporting residents in assessing danger/risks, identifying culturally appropriate resources and referrals, and supporting residents in implementing their safety plan.
• Offer emotional support, de-escalation, and crisis intervention during the intake process.
• Provide short-term individual advocacy, counseling, safety planning, and crisis intervention to adult residents and children.
• Offer emotional support, crisis intervention, and de-escalation to residents as needed or requested.
• Support residents in developing short-term goal plans to address immediate concerns.
• Provide information and education about domestic abuse, trauma response, and coping skills.
• Provide safety planning by supporting residents in assessing danger/risks, identifying culturally appropriate resources and referrals, and supporting residents in implementing their safety plan.
• Communicate with Primary Advocates to ensure quality services to residents.
• Provide case management services for emergency residential facility clients.
• Conduct an initial meeting with new residents to assist them in identifying needs and goals.
• Link residents to culturally appropriate resources and referrals to meet immediate/ongoing needs and goals.
• Meet as needed to provide ongoing support and encouragement.
• Advocate on behalf of residents with outside agencies and within the program to support residents in meeting needs and goals.
• Support residents with transitions from the emergency residential facility by conducting exit interviews.
• Facilitate educational/support groups, including children’s activities/support groups.
• Plan and facilitate a weekly, evening educational/support group for adult residents or children on a rotational basis.
• Support a safe and secure residential environment and a safe and respectful community living environment by providing emotional support, de-escalation, conflict management, problem-solving, and crisis intervention.
• Conduct regular safety checks and safety searches as needed.
• Support participation in the emergency residential facility by providing residents with clear explanations of the program and clarifying expectations.
• Support residents in meeting their day-to-day needs by supplying personal items, supplies, and food.
• Help ensure the emergency shelter is a clean and tidy facility.
• Maintain accurate and timely record keeping, including appropriate charting and all other necessary documentation.
• Demonstrate initiative and vision for service quality, service improvement, program development/growth, problem prevention, and resolution.
• Work diligently to achieve individual, team, and agency goals and objectives.
• Participate and respect all staff to facilitate coordinated services both within the Residential facility and across all agency programs.
• Utilize ethical and professional methods of communication to resolve problems or conflicts with team members.
• Attend weekly case management/staff meetings, monthly all-agency meetings, and program meetings.
• Actively participate in program development.
• Participate in agency and community educational opportunities to maintain and improve skills.
• Represent SafeHouse Denver and promote the organization’s services in a positive and professional manner.
• Work with other service providers and community agencies to assist survivors and the organization.
• Work schedule includes one weekend day to support weekend dual coverage.
• Respond to phone calls during on-call periods within 15 minutes of the first contact by a team member.
• Effectively support and collaborate with onsite staff to address questions and clarify or resolve issues as needed.
• Perform all other duties as assigned.

Benefits

• $24 - $27 hourly rate, negotiable based on experience
• Full-time position, non-exempt
• Performance evaluation and opportunity for merit-based increase after one full year of employment
• 40 hours per week with schedule flexibility required and on-call rotation
• Fantastic benefits package
• Plenty of paid time off for rest and vacations
• Employee health insurance coverage paid 90% or more by employer
• Professional development opportunities
• Supportive work environment and opportunities for fun
• Work with committed individuals who want to impact change
• A chance to be part of a movement that will help more survivors

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level