Domestic Violence Advocate - Bilingual - Residential Services

SafeHouse Denver•Denver, CO

3d•$24 - $27

About The Position

SafeHouse Denver is seeking a Domestic Violence Advocate with crisis intervention skills to support their mission of improving the lives of domestic violence survivors. The organization has been in operation for 47 years and is committed to providing survivors with a safe space where they are believed, supported, and trusted. They also work to raise community awareness of domestic violence through education, partnerships, and inclusion. This role is crucial as the organization prepares to serve more survivors in greater ways. The position requires bilingual proficiency in Spanish.

Requirements

Bachelor’s degree in social work or related field
Bilingual in Spanish required
Excellent written and oral communication skills; superior time management and organizational skills
Attentive, responsive, and proactive; ability to pivot as necessary to meet the needs of survivors in a diverse ever-changing residential setting
Detail oriented with strong technical aptitude; advanced proficiency in utilizing MS Office
Passion for the SafeHouse Denver mission
Knowledge of domestic violence, trauma-informed services, and empowerment models
Outstanding interpersonal skills

Nice To Haves

Master’s degree in social work or related field
Three years of experience in human services or related field
2 years of crisis intervention, case management, and advocacy experience

Responsibilities

Respond to callers who access SafeHouse Denver’s 24-hour Crisis & Information Line
Provides emotional support, crisis intervention, and de-escalation
Provides information and education on domestic abuse, trauma response, and coping skills
Supports callers in assessing immediate needs, identifying culturally appropriate resources and referrals, and supports callers in developing a plan of action
Provides safety planning by supporting callers in assessing danger/risks, identifying culturally appropriate resources and referrals, and supporting callers in implementing their safety plan
Screens callers for emergency residential services
Provides initial intake of new residents
Orientates new residents to the emergency residential facility/program
Provides appraisal of the resident’s presenting problem
Assess immediate needs, identify culturally appropriate resources and referrals, and support residents in developing a plan of action
Provides safety planning by supporting residents in assessing danger/risks, identifying culturally appropriate resources and referrals, and supporting residents in implementing their safety plan
Provides emotional support, de-escalation, and crisis intervention during the intake process
Provides short-term individual advocacy, counseling, safety planning, and crisis intervention to adult residents and children
Provides emotional support, crisis intervention, and de-escalation to residents as needed or requested
Supports residents in developing short-term goals plans to address immediate concerns
Provides information and education about domestic abuse, trauma response, and coping skills
Provides safety planning by supporting residents in assessing danger/risks, identifying culturally appropriate resources and referrals, and supports residents in implementing their safety plan
Communicates with Primary Advocates to ensure quality services to residents
Provides case management services for emergency residential facility clients
Conducts an initial meeting with new resident to assist residents in identifying needs and goals
Links residents to culturally appropriate resources and referrals to meet immediate/ongoing needs and goals
Meets as needed to provide ongoing support and encouragement
Advocates on behalf of residents with outside agencies and within the program to support residents in meeting needs and goals
Support residents with transitions from the emergency residential facility by conducting exit interviews
Facilitates educational/support groups
Facilitates children’s activities/support groups
Plan and facilitate a weekly, evening educational/support group for adult residents or children on a rotational basis
Supports a safe and secure residential environment
Supports a safe and respectful community living environment by providing emotional support, de-escalation, conflict management, problem solving, and crisis intervention
Conducts regular safety checks and safety searches as needed
Supports participation in the emergency residential facility by providing residents with clear explanations of the program and clarifying expectations of residents
Supports residents in meeting their day-to-day needs by supplying personal items, supplies and food
Help ensure the emergency shelter is a clean and tidy facility
Maintains accurate and timely record keeping
Responsible for appropriate charting and all other necessary documentation
Demonstrates initiative and vision for service quality, service improvement, program development/growth, problem prevention and resolution
Works diligently to achieve individual, team, and agency goals and objectives
Participates and respects all staff to facilitate coordinated services both within the Residential facility and across all agency programs
Utilizes ethical and professional methods of communication to resolve problems or conflicts with team members
Attends weekly case management/staff meetings, monthly all-agency meetings, and program meetings
Actively participates in program development
Participates in agency and community educational opportunities to maintain and improve skills
Represents SafeHouse Denver and promotes the organization’s services in a positive and professional manner
Networks with other service providers and community agencies to assist survivors and the organization
Work schedule includes one weekend day to support weekend dual coverage
On-call service is required each month
Responds to phone calls during on-call periods within 15 minutes of the first contact by a team member
Effectively supports and collaborates with onsite staff to address questions and clarify or resolve issues as needed
All other duties as assigned

Benefits

$24 - $27 hourly rate, negotiable based on experience
full-time position, non-exempt
performance evaluation and opportunity for merit-based increase after one full year of employment
40 hours per week with schedule flexibility required and on-call rotation
Fantastic benefits package
plenty of paid time off for rest and vacations
employee health insurance coverage paid 90% or more by employer
Professional development opportunities
Supportive work environment and opportunities for fun
Work with committed individuals who want to impact change
A chance to be part of a movement that will help more survivors