Domestic Violence Housing Initiative Manager

Journey Center for Safety and Healing•Cleveland, OH

4d•$50,000 - $52,000

About The Position

The Domestic Violence Housing Initiative (DVHI) Manager provides administrative and operational oversight of the DVHI program at Journey Center for Safety and Healing. The Manager oversees day-to-day operations and supports and/or supervises DVHI team members, ensuring that core services align with the agency’s mission and best practices. The role is part of the agency Leadership Team and works with leaders and staff across the agency. The position oversees housing and community advocacy services, staff support and supervision, client-centered service delivery, documentation, data collection, quality assurance, and compliance with funder and agency requirements. It also coordinates with Eden and partner agencies on HUD Bonus Rapid Rehousing services and referrals; develops program-specific projects; and manages the program’s fiscal operations, staffing, budgets, grant billing, and spending in collaboration with Finance and shelter leadership. The Manager supports staff development and training, maintains accurate service statistics and confidential client records, and contributes to organizational policies and procedures. The role uses Trauma Informed Care and the Housing First Model and provides a supportive, non-judgmental environment for staff and clients. Community travel and extended or non-traditional work hours are required.

Requirements

Bachelor’s degree or equivalent years of relevant experience.
Valid Ohio driver’s license, appropriate insurance coverage, and maintenance of an appropriate driving record.
Availability for extended and non-traditional work hours.
Ability to work in a crisis environment with community professionals, clients, and volunteers.
Computer skills with word processing, databases, email, fax, and Windows applications.
Ability to address crisis situations requiring prompt decisions and action.
Knowledge of safety issues and the social, emotional, and personal aspects of domestic violence.
Working knowledge of community resources for adult victims of domestic violence.
Ability to work with initiative and independent judgment; analyze problems and develop corrective action plans; organize varied tasks; and meet deadlines consistently.
Sound judgment, outstanding interpersonal skills, emotional maturity, stability, personal integrity, initiative, and resourcefulness.
Commitment to child abuse and domestic violence prevention and to building and supporting trauma-informed organizations.
Ability to incorporate Journey Center’s values into assigned duties.
Ability to operate a computer and keyboard, work in a facility with multiple levels and no elevators, communicate consistently in person, electronically, or by phone, and maintain regular and predictable attendance.

Nice To Haves

Experience working with victims of domestic violence and child abuse.
Understanding of a client-centered approach and client self-determination.

Responsibilities

Oversee delivery of housing and community advocacy services and provide case management support to DVHI staff.
Directly supervise the Housing Navigator and Intake Specialist and provide support to the Housing Coordinator.
Ensure services use a Client/Family Centered Approach and supervise staff in assessing client needs, identifying options, and supporting clients’ goals.
Oversee timely documentation, including RRH applications, assessments, individualized service plans, progress notes, and Osnium data; audit records for accuracy.
Provide education on domestic violence, self-sufficiency, financial matters, and tenancy rights.
Coordinate with Eden to provide DV HUD Bonus Rapid Rehousing services and support Journey staff and partner agencies with referral paperwork.
Create and implement program-specific projects.
Ensure and maintain compliance with funder requirements.
Manage program fiscal operations, including understanding budgets, P&Ls, overhead, funding sources, compliance, grant billing, award balances, expense reports, timecards, and staffing levels.
Work with Finance and the Director of Shelter and Crisis Housing Services on funding compliance, grant-program proposals, and budget adjustments.
Oversee documentation, maintenance, storage, and termination of community client records while ensuring confidentiality and compliance with agency and funder standards.
Provide staff training and support professional development.
Conduct monthly quality assurance reviews of client files and help develop and implement quality assurance measures.
Collaborate with Shelter Leadership to maintain accurate statistics on community and housing advocacy services.
Provide a supportive environment for staff and clients and listen with a non-judgmental attitude.
Use evidence-based modalities, specifically Trauma Informed Care and the Housing First Model.
Make recommendations to Shelter Leadership about organizational policies, procedures, and protocols.
Attend and contribute to agency and community meetings as appropriate.
Respect and promote Journey Center’s mission, values, and goals; complete required orientation and training; and undertake additional responsibilities or special projects as needed or directed.
Travel in the community to meet with clients and community partners and respond promptly to crisis situations.