Domestic Violence Case Manager
About The Position
Crisis Services is seeking a Domestic Violence Case Manager for its Advocate Department’s Case Management and Prevention Team. The Advocate Department is Erie County’s Rape Crisis Center and a licensed Non-Residential Domestic Violence Service Provider in New York State. It provides comprehensive victim services to people who have experienced sexual assault, domestic violence, family violence, and/or elder abuse. The Case Manager provides crisis intervention, case management, advocacy, and follow-up services to survivors of domestic and family violence. The role includes personal and criminal justice advocacy and accompaniment. Support may also be provided to survivors at Erie County emergency departments, police precincts, and court proceedings. The Case Manager helps connect survivors with law enforcement, the district attorney’s office, and other community-based agencies. This is a full-time, 40-hour-per-week onsite position in Buffalo, New York. The schedule is Monday through Friday, with some evening and/or weekend hours as needed and required on-call responsibilities. Travel is negligible.
Requirements
- Bachelor’s or master’s degree from an accredited college or university in human services, public health, social work, or a related field, or equivalent experience.
- At least 6 months of relevant work experience; direct services in domestic/family violence response and/or prevention are preferred.
- Demonstrated knowledge of domestic violence dynamics and effects, public awareness, and crisis intervention services.
- Clear and calm judgment centered on survivors and the ability to maintain ethical boundaries with clients.
- Skill in strategic and diplomatic collaboration.
- Knowledge of empowerment practices and principles.
- A high degree of compassion, discretion, and understanding for clients.
- Ability to work independently and in an organized fashion while maintaining attention to detail and accurate records.
- Ability to manage multiple tasks and establish priorities in a rapidly changing, fast-paced environment.
- Valid New York State driver’s license with a clean driving record and access to a reliable automobile.
- Ability to work required on-call responsibilities and some evening and/or weekend hours as needed.
Nice To Haves
- Direct-service experience in domestic/family violence response and/or prevention work.
Responsibilities
- Provide crisis intervention, case management, advocacy, and follow-up services to survivors of domestic and family violence.
- Provide personal and criminal justice advocacy and accompaniment for survivors.
- Support survivors during presentations at Erie County emergency departments, police precincts, and/or court proceedings.
- Assist with linkages among law enforcement, the district attorney’s office, and community-based agencies working with domestic violence survivors.
Benefits
- Competitive pay, including regular annual increases.
- Paid training and professional development opportunities.
- CWA Local 1122 union membership.
- Generous paid time off and paid meal breaks.
- Employee self-care and wellness supports, including a Calm app subscription for employees and their family members.
- Onsite Quiet Room, Exercise Room, and Lactation Room.
- Health insurance with a generous employer premium contribution.
- $300 per year in agency-provided flexible spending account funding.
- Access to dental, vision, and other ancillary insurance coverage options.
- 403(b) plan with employer match after one year of service.
- Eligibility for the Public Service Loan Forgiveness program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
