Domestic Violence Advocate - Weekend Dayshift Advocate

YWCA Charleston•Charleston, WV

1d•Onsite

About The Position

YWCA Charleston seeks a compassionate, dependable Domestic Violence Advocate for its YWCA Resolve Family Domestic Violence Program, which provides 24/7 shelter, a help hotline, pet shelter, and emergency intervention for survivors of domestic violence. The position provides residential and crisis support to survivors and their families, helping maintain a safe, calm, and empowering shelter environment. The posting describes the days as Saturday and Sunday and refers to evening and overnight support, while the title also identifies the role as a weekend dayshift advocate. The Advocate responds to crisis calls, assists survivors with safety planning, and models healthy communication and conflict resolution. The role helps maintain the residence by settling house disputes, supporting residents with daily living skills, and assisting with cooking, light cleaning, and other shared responsibilities. The ideal candidate demonstrates empathy, strong boundaries, and composure in high-stress situations, while promoting dignity, accountability, and healing. Experience in trauma-informed care, crisis intervention, or residential support is preferred, along with commitment to YWCA’s mission of empowering women and strengthening families.

Requirements

High school diploma or equivalent, or years of experience in a relevant field.
Demonstrated experience responding to crisis situations, such as hotline calls, de-escalation, emotional support, or emergency response.
Experience supporting diverse and underserved populations, including survivors of trauma, housing instability, or family violence.
Familiarity with safety planning, empowerment-based advocacy, and trauma-informed care practices.
Experience in a communal or residential setting where shared living dynamics and conflict resolution are required.
Ability to model healthy communication and boundaries, mediate minor disputes, and maintain a calm, respectful environment.
Experience assisting with life-skills support, household routines, and shared community expectations.
Ability to maintain accurate documentation, follow confidentiality standards, and adhere to program policies and safety protocols.
Willingness to work holidays, during inclement weather, and during residential health outbreaks.

Nice To Haves

Relevant training or certifications, or willingness to obtain them, in domestic violence or sexual assault advocacy.
Relevant training or certifications, or willingness to obtain them, in crisis intervention or hotline support.
Relevant training or certifications, or willingness to obtain them, in trauma-informed care.
Relevant training or certifications, or willingness to obtain them, in CPR/First Aid.
Relevant training or certifications, or willingness to obtain them, in mandated reporter training.
Experience in trauma-informed care, crisis intervention, or residential support.

Responsibilities

Respond to crisis situations, including hotline calls, and provide de-escalation and emotional support.
Assist survivors with safety planning and empowerment-based advocacy.
Model healthy communication, boundaries, and conflict resolution within the shelter community.
Help settle house disputes and mediate minor disputes.
Support residents with daily living skills, including cooking, cleaning routines, and household organization.
Assist with shared responsibilities and the overall care of the residence.
Maintain accurate documentation, confidentiality, and compliance with program policies and safety protocols.
Work holidays and during inclement weather and residential health outbreaks, such as the flu.