Domestic Operations Agent (5943)

RADIANT GLOBAL LOGISTICS INC • Hebron, KY

2d • $45,000 - $60,000 • Onsite

About The Position

Radiant Global Logistics is actively seeking a Domestic Operations Agent to join our team in Cincinnati, OH. This role is ideal for a self-motivated professional who thrives in a fast-paced freight environment. We are looking for candidates with at least 3+ years of domestic freight forwarding experience who enjoy working collaboratively while delivering excellent results for our customers.

Requirements

• 3+ years of experience in a relevant, fast-paced operations environment.
• Minimum 3 years of freight forwarding-specific experience.
• Strong problem-solving skills with the ability to work effectively under pressure.
• Exceptional attention to detail and high-level organizational skills.
• Ability to manage multiple priorities, meet deadlines, and proactively address issues as they arise.
• Ability to follow standard operating procedures and contribute input for continuous improvement.

Nice To Haves

• Proficiency in Microsoft Office products: Outlook, Excel, and Word.
• Experience with transportation tracking and management software.

Responsibilities

• Manage domestic freight forwarding operations, including alerting and routing via internet tools, and updating transportation software systems.
• Price domestic, air, ground, LTL, and FTL shipments competitively and accurately.
• Handle shipments with meticulous attention to detail and adherence to standard operating procedures.
• Serve as an integral part of operations, supporting freight movement for a wide variety of U.S.-based customers.
• Proactively identify potential and existing service failures and communicate issues to management in a timely and effective manner.
• Conduct shipment follow-up, including obtaining piece counts, weights, and dimensions from agents and updating transportation software accordingly.
• Negotiate aggressively with carriers and partners to obtain special rates or spot quotes.
• Obtain vendor charges and audit them for accuracy and legitimacy.

Benefits

• Medical, Dental, and Vision insurance (employee and family coverage)
• Company-paid basic life insurance
• Short-Term & Long-Term Disability insurance
• Health Savings Account with company contributions
• Flexible Spending Account options
• 401(k) retirement savings plan with 3.5% employer match
• 80 hours of front-loaded Sick Pay
• 80 hours of Vacation Pay annually, with increases based on tenure
• 7 paid holidays per year
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED