Domestic Operations Agent (5943)

RADIANT GLOBAL LOGISTICS INCHebron, KY
$45,000 - $60,000Onsite

About The Position

Radiant Global Logistics is actively seeking a Domestic Operations Agent to join our team in Cincinnati, OH. This role is ideal for a self-motivated professional who thrives in a fast-paced freight environment. We are looking for candidates with at least 3+ years of domestic freight forwarding experience who enjoy working collaboratively while delivering excellent results for our customers.

Requirements

  • 3+ years of experience in a relevant, fast-paced operations environment.
  • Minimum 3 years of freight forwarding-specific experience.
  • Strong problem-solving skills with the ability to work effectively under pressure.
  • Exceptional attention to detail and high-level organizational skills.
  • Ability to manage multiple priorities, meet deadlines, and proactively address issues as they arise.
  • Ability to follow standard operating procedures and contribute input for continuous improvement.

Nice To Haves

  • Proficiency in Microsoft Office products: Outlook, Excel, and Word.
  • Experience with transportation tracking and management software.

Responsibilities

  • Manage domestic freight forwarding operations, including alerting and routing via internet tools, and updating transportation software systems.
  • Price domestic, air, ground, LTL, and FTL shipments competitively and accurately.
  • Handle shipments with meticulous attention to detail and adherence to standard operating procedures.
  • Serve as an integral part of operations, supporting freight movement for a wide variety of U.S.-based customers.
  • Proactively identify potential and existing service failures and communicate issues to management in a timely and effective manner.
  • Conduct shipment follow-up, including obtaining piece counts, weights, and dimensions from agents and updating transportation software accordingly.
  • Negotiate aggressively with carriers and partners to obtain special rates or spot quotes.
  • Obtain vendor charges and audit them for accuracy and legitimacy.

Benefits

  • Medical, Dental, and Vision insurance (employee and family coverage)
  • Company-paid basic life insurance
  • Short-Term & Long-Term Disability insurance
  • Health Savings Account with company contributions
  • Flexible Spending Account options
  • 401(k) retirement savings plan with 3.5% employer match
  • 80 hours of front-loaded Sick Pay
  • 80 hours of Vacation Pay annually, with increases based on tenure
  • 7 paid holidays per year
  • Employee Assistance Program (EAP)
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