Domestic Customer Service Representative
About The Position
MicroAire Surgical Instruments, LLC, a fast-growing medical device company and part of the global industrial organization Marmon Holdings (backed by Berkshire Hathaway), is seeking a Domestic Customer Service Representative. MicroAire is one of four companies within Colson Medical, LLC., the medical group of Marmon Holdings, Inc., under Berkshire Hathaway, Inc., a Fortune 100 company. MicroAire has experienced record growth in recent years and is staged to continue or exceed this growth trajectory. This role is ideal for someone passionate about delivering exceptional customer service in a fast-paced team environment, who is a quick learner for a large product portfolio, has good attention to detail, and possesses call center experience.
Requirements
- High School diploma or GED.
- Minimum of two years prior customer service experience required, preferably in an active call center environment.
- Good customer service skills.
- Proficient in MS Excel, Word and Outlook.
- Ability to multi-task, while staying focused under pressure.
- Must be detail oriented, possess strong organizational skills and maintain a low error rating.
- Requires excellent written communication skills.
- Must have the ability to handle difficult situations, while maintaining or exceeding customer expectations.
Nice To Haves
- College experience or degree a plus.
Responsibilities
- Proactive and reactive activities pertaining to domestic orders, repair and credit returns.
- Establishing new accounts.
- Responding to a wide range of inquiries from both customers and sales representatives with exceptional customer service, follow-through and attention to detail.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
