Dog Trainer

Petco•Brentwood, TN

1d•Onsite

About The Position

As a Petco Certified Dog Trainer, you will support Petco’s mission as a pet health and wellness company by strengthening the bond between pet parents and their dogs. You will use modern dog-training techniques and positive reinforcement to help pet parents develop well-behaved, happy, and healthy dogs. The role includes one-on-one sessions, group classes, and guidance on basic training, environmental management, and customized training plans. You will also engage with guests to offer personalized solutions for pets and pet parents, including recommendations on nutrition, services, and supplies. The role has two core areas: providing dog-training services and providing 360-degree solutions to Petco guests. Trainers attend and pass Petco’s six-week Dog Trainer Instructor Program, complete assigned learning modules and workbook materials, and continue developing their expertise. They recommend appropriate classes and supplies, maintain training records and confidentiality, and collaborate with grooming and veterinary teams. They also support store operations by assisting guests with merchandise and services, maintaining product displays, completing transactions, and following operational and safety guidelines. The certification pathway includes completing the Dog Training Instructor Program, then running and growing the dog-training business at a Pet Care Center with marketing and internal resources, and completing the Health & Wellness Certification Program for Dog. Candidates with prior experience who pass skill and knowledge assessments may be eligible for accelerated training.

Requirements

Pass Petco’s six-week Dog Trainer Instructor Program, unless eligible for accelerated training after passing skill and knowledge assessments.
Pass the required skill and knowledge assessments if seeking accelerated training based on prior experience.
Passion for animal care, training, and welfare, and genuine interest in improving the lives of pets and their pet parents.
Excellent communication and interpersonal skills to interact with pet parents and provide clear instructions, demonstrations, and applicable selling techniques.
Ability to handle and work safely and humanely with dogs of all sizes, ages, and breeds.
Strong organizational skills and ability to manage multiple tasks and prioritize responsibilities.
Flexibility to work weekends, evenings, and holidays as needed.
Physical stamina to stand, walk, bend, and lift up to 50 pounds.
Familiarity with computer systems and software for managing training records, schedules, and communication with pet parents.

Responsibilities

Attend and successfully pass Petco’s six-week Dog Trainer Instructor Program.
Complete assigned Workday Learning modules and Dog Trainer Instructor Program Student Workbook materials according to the program roadmap.
Recommend and sell appropriate dog-training classes, training, and supplies.
Keep accurate records of training sessions, progress, and pet parents’ feedback.
Maintain confidentiality and professionalism.
Work cross-functionally with grooming and veterinary teams to provide holistic whole-health solutions.
Complete and apply ongoing training programs to maintain expertise.
Engage with guests to recommend and select merchandise and services based on their needs.
Generate future business by understanding guests and their pets and connecting them to Petco’s digital platforms.
Demonstrate awareness and knowledge of animal health, welfare, and proper handling.
Perform related duties to support Pet Care Center performance goals.
Ensure merchandise is stocked, priced, and displayed appropriately.
Complete cash-register transactions and support guests with OMNI shopping as needed.
Follow operational guidelines, policies, and procedures.
Promote teamwork, inclusion, and collaboration.
Complete other duties and special projects as assigned.
Evaluate guest inquiries and refer them to the Leader on Duty as needed.
Use selling behaviors to identify and address guests’ current and future needs.
Help maintain safety protocols for partners, guests, and pets.
Complete the Health & Wellness Certification Program for Dog.