Dog Trainer

Petco Animal Supplies Stores•Oakland Lakeshore, CA

24d•Onsite

About The Position

As a Petco Certified Dog Trainer, you will help strengthen the bond between pet parents and their dogs by using modern dog-training techniques and positive reinforcement. You will provide one-on-one training sessions and group classes, advise pet parents on basic training and environmental management, and develop customized plans to address training goals. You will also engage with guests to recommend personalized solutions for their pets, including nutrition, services, and supplies. The role combines dog-training services with general guest support in a Petco Pet Care Center. You will recommend and sell suitable classes and products, maintain training records, collaborate with grooming and veterinary teams, support store operations, and complete Petco’s training and certification programs. The position involves working with dogs and guests in a retail environment and supporting safe, inclusive teamwork.

Requirements

Pass Petco’s six-week Dog Trainer Instructor Program, unless eligible for accelerated training by passing applicable skill and knowledge assessments.
Complete the Health & Wellness Certification Program for Dog.
Have a passion for animal care, training, and welfare and a genuine interest in improving the lives of pets and pet parents.
Have excellent communication and interpersonal skills to interact with pet parents and provide clear instructions, demonstrations, and applicable selling techniques.
Demonstrate the ability to handle and work with dogs of all sizes, ages, and breeds safely and humanely.
Have strong organizational skills and the ability to manage multiple tasks and prioritize responsibilities.
Be flexible to work weekends, evenings, and holidays as needed to accommodate training schedules and store operations.
Have the physical stamina to stand, walk, bend, and lift objects weighing up to 50 pounds.
Be familiar with computer systems and software used to manage training records, schedules, and communication with pet parents.

Nice To Haves

Prior experience may qualify candidates for accelerated training if they pass both skill and knowledge assessments.

Responsibilities

Attend and successfully pass Petco’s six-week Dog Trainer Instructor Program (DTIP).
Complete assigned Workday Learning modules and DTIP Student Workbook materials according to the program roadmap.
Recommend and sell appropriate dog-training classes, training, and supplies.
Keep accurate records of training sessions, progress, and pet-parent feedback.
Maintain confidentiality and professionalism.
Work with grooming and veterinary teams to provide holistic whole-health solutions.
Complete ongoing training programs and apply the learning to maintain expertise.
Engage guests and recommend merchandise and services based on their identified needs.
Build understanding of guests and their pets, and connect guests to Petco’s digital platforms to generate future business.
Demonstrate knowledge of animal health, welfare, and proper handling.
Perform related duties to support Pet Care Center performance goals.
Ensure merchandise is stocked, priced, and displayed appropriately.
Complete cash-register transactions and support guests with OMNI shopping as needed.
Follow operational guidelines, policies, and procedures.
Promote teamwork, inclusion, and collaboration.
Complete other duties and special projects as assigned.
Evaluate guest inquiries and refer them to the Leader on Duty as needed.
Use Petco’s selling behaviors to identify and address guest needs.
Follow safety protocols to help maintain a safe environment for partners, guests, and pets.
Participate in developmental programs to support career growth.