Dog Daycare Receptionist

Dogtopia of Southlake•Southlake, TX

10d•Onsite

About The Position

Dogtopia, a leader in dog daycare, boarding, and spa services, is seeking an energetic, organized, and business-minded individual to join their team as a Front Desk Coordinator. This role is the primary point of contact for clients and offers the unique perk of bringing your own dog to work after successful training. The position emphasizes a fun, dynamic team culture and offers opportunities for career progression and additional certifications.

Requirements

Must love dogs
Must be available to work weekends and some holidays
Must be available for the following shifts: Monday-Friday 6:30am-1:00pm or 1:00pm-7:30pm, Saturday 8:30am-5:30pm, Sunday 1:30pm-4:30pm

Nice To Haves

Upon successful completion of training, you can even bring YOUR dog to work with you!

Responsibilities

Data Entry
Building lasting relationships with Pet Parents
Tracking relationship and communication with Pet Parents
Greeting everyone that walks in or out of Dogtopia
Maintaining and updating the cleaning schedule
Holding themselves and the team accountable to Dogtopia's safety and cleaning standards
Dismissing dogs proactively with ongoing behavior issues and monitoring action plans for minor issues
Maintaining a neat and organized Front Desk team area
Setting the example for the 3 S's (Smile, Story, Satisfaction)
Holding team accountable to internal and external customer service standards
Answering phones, emails, and questions from pet parents
Striving for high customer review ratings
Working with all customers and team members to ensure customer experience sets the highest standards and satisfaction