Dog Daycare Assistant Manager

Dogtopia of Roanoke•Roanoke, TX

19d•Onsite

About The Position

Dogtopia of Roanoke is seeking an energetic, organized, business-minded Canine Coach Trainer/Assistant Manager to lead its team. The role is suited to someone with management and sales or operations experience who can deliver and train others to provide excellent customer service and maintain a safe, clean environment for dogs. The Assistant Manager works with customers and team members to uphold high standards of customer experience and satisfaction. After completing training, employees may bring a dog-friendly dog to work. The position includes team leadership and development, spa-service oversight, hiring and onboarding, staff training, scheduling, expense management, sales development, customer service, and store operations. The Assistant Manager also helps maintain Dogtopia standards for safety and cleanliness, supports new-dog introductions and in-store events, and is responsible for opening and closing the store.

Requirements

Management and sales or operations background.
Love of dogs.
Flexible schedule that includes some evenings, weekends, and holidays.

Responsibilities

Maintain appropriate back-of-house staffing and develop employees.
Lead by example, coach employees, and foster a positive, team-oriented culture.
Manage completion of spa services, including baths, nail care, ear cleaning, and brushouts.
Deliver written performance reviews and provide written employee recognition when due.
Interview, hire, and onboard employees, ensuring required training is completed.
Maintain and update cleaning schedules and hold the team accountable to safety and cleaning standards.
Work with the Parent Relationship Manager to complete new-dog Meet & Greets.
Assist with in-store event days.
Manage team members, including work quality, safety, schedules, and employee records.
Keep controllable expenses within budget, including forecasting, tracking, and ordering supplies, minimizing payroll, and seeking efficiency improvements.
Communicate concerns and needs proactively and partner with others to address them.
Develop the team’s upselling skills and use dog evaluations to grow revenue.
Ensure back-of-house team members receive proper training.
Proactively handle dog incidents, communicate with pet parents, the owner, and headquarters, and complete documentation and follow-up.
Monitor dogs with ongoing behavior issues and maintain action plans to retain dogs with minor issues.
Ensure operations meet Dogtopia standards for dog safety and cleanliness.
Open and close the store.
Maintain a neat and organized environment.
Model and uphold internal and external customer service standards, keep team members engaged in their duties, and strive for high customer service ratings.