Documentation & Training Specialist

Agadia Systems Inc • Parsippany-Troy Hills, NJ

3d • $65,000 - $80,000 • Hybrid

About The Position

Agadia specializes in healthcare management technology and offers a suite of utilization management software solutions. Their mission is to improve the quality of care and expedite the delivery of healthcare services by advancing and automating utilization management processes. The company is based in Morris Plains, NJ, with clients across the United States.

Requirements

• Excellent English-language verbal and written communication skills
• Excellent English-language writing and grammatical skills
• Excellent organizational skills and attention to detail
• Ability to teach/train/explain processes to different audiences
• Ability to present complex data in clear, concise text
• Ability to meet deadlines and to work independently as well as part of a team
• Ability to edit and proofread the work of colleagues and provide feedback in a respectful and constructive manner
• Proficient with Microsoft Office Suite or related software
• Prolonged periods sitting at a desk and working on a computer

Nice To Haves

• A bachelor’s degree in Education, English, Technical Writing, or a related field is strongly preferred.
• Three years of related experience in teaching, training, writing, and curriculum design is strongly preferred
• Experience/proficiency using the Articulate360 product suite, including Storyline is strongly preferred
• 1-2 years of experience in pharmacy management or the managed care industry is a plus
• Knowledge of managed care pharmacy utilization management processes preferred, not required

Responsibilities

• Writes and edits technical documents, including reference manuals and product manuals.
• Writes and edits procedural documents, including user guides, quick-start guides, and FAQs.
• Meets with engineers, programmers, product owners, and other trainers to learn about specific products or processes.
• Research product samples to fully understand the product.
• Assesses the audience's needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms to meet those needs and ensure understanding.
• Plans writing processes and sets timelines and deadlines.
• Creates or works with graphic designers to create diagrams, charts, and other visual aids to assist readers in understanding a product or process.
• Gathers feedback from customers, designers, and other trainers to improve technical documents.
• Determine the best format to present information to support customer success.
• Evaluate software products and provide feedback to Product Owners and Development teams as appropriate to improve internal functions and usability.
• Consults with end users to identify problems in accessing electronic content.
• Creates online learning modules and curriculum for enterprise software as well as HR/People Ops topics
• Facilitates training sessions for customers and/or internal employees on product-related topics as assigned by management
• Handles the maintenance, organization, and storage of the document library/repository
• Serve as the resource/reviewer for coworkers on document style, grammar, verbiage, clarity, etc.
• Performs other related duties as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level