Documentation Specialist

Handi Medical Supply • St. Paul, MN

15h • Onsite

About The Position

Handi Medical, a recipient of Minnesota’s Best Bronze Medal for Medical Supplies and a Top Workplace, is seeking a Documentation Specialist. This role is crucial for reviewing, qualifying, and accepting medical documentation to ensure the compliant release of durable medical equipment (DME) and supplies. The ideal candidate will have experience in a healthcare or documentation-intensive environment. Our mission is to Enrich Lives through respect, integrity, compassion, and excellence.

Requirements

• Experience in a healthcare or documentation-driven role.
• Ability to review, qualify, and accept medical documentation.
• Understanding of federal, state, payer, and regulatory compliance requirements.
• Proficiency in reviewing medical records, insurance information, prescriptions, Letters of Medical Necessity (LMN), and Face-to-Face documentation.
• Ability to ensure orders are revenue-qualified and result in clean, accurate claims.
• Skills in logging, tracking, and maintaining documentation.
• Experience with timely follow-up on work queues.
• Communication skills for interacting with insurance providers.
• Collaboration skills for working with internal departments.
• Problem-solving skills for resolving customer issues.

Responsibilities

• Review, qualify, and accept standard written orders and medical records to authorize the release of durable medical equipment and supply orders.
• Ensure all documentation meets federal, state, payer, and regulatory compliance requirements prior to order processing.
• Review each file to confirm all required documentation is complete and compliant, including medical records, insurance information, prescriptions, Letters of Medical Necessity (LMN), and Face-to-Face documentation.
• Ensure all orders are revenue-qualified and result in clean, accurate claims.
• Accurately log, track, and maintain documentation to meet payer qualification standards.
• Complete timely follow-up on documentation-related work queues, including authorizations, missing documents, and order processing.
• Communicate with insurance providers to verify eligibility and coverage, documenting all interactions accurately.
• Collaborate with internal departments to ensure smooth documentation and order fulfillment workflows.
• Resolve customer questions, concerns, and documentation-related issues by identifying problems and coordinating solutions.

Benefits

• health
• dental
• vision
• 401K plus match
• incentive program
• life insurance
• paid time off
• paid holidays
• long-term disability
• short-term disability
• free parking
• volunteer pay
• green initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed