Document Support Specialist

Aston Carter • Memphis, TN

15d • Onsite

About The Position

The Documentation Support Specialist audits automotive dealership deals to ensure all required documentation is complete, accurate, and compliant with internal policies and state regulations. This position plays a key role in enabling efficient processing of vehicle tags and titles, supporting timely registration and overall operational accuracy. It is an excellent entry-level opportunity for individuals interested in automotive, administrative, or compliance work, and offers training for motivated, detail-oriented candidates who are eager to learn.

Requirements

• Strong attention to detail and accuracy when reviewing and auditing documents.
• Good organizational and time management skills to manage multiple deals and deadlines.
• Basic computer proficiency, including Microsoft Excel, Word, and Outlook.
• Strong verbal and written communication skills to interact with internal teams and external partners.
• Ability to learn quickly and retain new information related to documentation requirements and systems.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Problem-solving mindset with a willingness to ask questions and seek clarification when needed.
• Comfort working with documents, filing, and data entry on a daily basis.
• General clerical and administrative support capabilities, including document control and record keeping.
• Customer service orientation when interacting with dealership contacts and internal stakeholders.

Nice To Haves

• Prior experience in administrative support, clerical work, or customer service is a plus but not required.
• Interest in automotive, operations, or compliance-related work is preferred.
• Experience with Microsoft Office tools beyond the basics is beneficial.
• Background or familiarity with compliance auditing or document control processes is advantageous.
• Demonstrated ability to work collaboratively in a team-oriented environment with a positive, proactive attitude.

Responsibilities

• Review and audit dealership deal documents to verify completeness and accuracy.
• Ensure all required paperwork is collected, properly organized, and ready for title and tag processing.
• Compare system records against physical or digital documentation to confirm consistency and accuracy.
• Identify missing, incomplete, or incorrect documents and follow up with dealerships or internal teams to resolve discrepancies.
• Maintain accurate, up-to-date records in internal systems and databases.
• Track outstanding documentation and follow up regularly to ensure timely completion and processing.
• Communicate professionally with internal teams and external partners to address documentation issues and provide updates.
• Support the timely processing of vehicle titles and registrations by ensuring all documentation requirements are met.
• Adhere to company policies and state regulations related to automotive documentation, data handling, and compliance.
• Perform general clerical and administrative support tasks such as filing, document control, and data entry as needed.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed