Documentation Specialist I

MedImpact Healthcare Systems, Inc. • Tempe, AZ

5d • $22 - $36 • Onsite

About The Position

Verdegard is looking for extraordinary people to join our team! We are seeking innovative professionals with top-notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare. This role will assist in the development and maintenance of Plan Documents, Schedules of Benefits (SOB), Summary of Benefits & Coverage (SBC), health plan ID cards, departmental policies, procedures, process workflows and standard operating procedures, as well as other related materials such as reference guides, reports, and presentations. The specialist will also create and maintain the policies, procedures, and document repository, perform quality checks, and process daily ID card orders.

Requirements

• BS/BA and 1+ years’ experience or equivalent combination of education and experience
• Intermediate knowledge of MS Office / Word, PowerPoint, Outlook and MS Excel.
• Must be highly organized, detail-oriented and able to juggle multiple on-going projects
• Adapt to changing requirements and project needs
• Work well in a team environment
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Composure
• Decision Quality
• Organizational Agility
• Problem Solving
• Customer Focus
• Drive for Results
• Peer Relations
• Time Management
• Dealing with Ambiguity
• Learning on the Fly
• Political Savvy
• Regularly required to sit and talk or hear.
• Regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms.
• Occasionally lift and/or move up to 25 pounds.
• Ability to maintain clear near visual acuity at approximately 20 inches or less (i.e., “close vision”) to accurately read fine print, view computer screens, and handle small objects.
• Requires adequate color vision and depth perception to support safety and precision in detail-oriented tasks.

Nice To Haves

• This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Responsibilities

• Document, maintain and distribute departmental policies and procedures, process flows and standard operating procedures to ensure employees’ knowledge of departmental processes.
• Interview operational and management personnel to ensure accuracy of documented policies, procedures, standard operating procedures and workflows.
• Create, maintain and distribute Plan Documents, SOB, SBC, Amendments and ID cards for health plans.
• Recommend options to ensure workflow effectiveness and efficiency as well as compliance of policies, procedures, standard operating procedures, and health plan documents.
• Assist in the publication of policies, procedures, standard operation procedures and health plan documents and maintain the electronic distribution to users throughout the department and organization.
• Review, perform quality checks and process daily ID card orders.

Benefits

• Medical
• Dental
• Vision
• Wellness Programs
• Paid Time Off
• Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level