Documentation Review Specialist

Service Corporation International•Honolulu, HI

4d•Onsite

About The Position

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

Requirements

High School or equivalent
1 - 2 years of experience in an office clerical or customer service capacity required
Experience working in a customer-focused and fast-paced professional environment required
Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
Basic mathematics skills required
Good verbal and written communication skills
Strong organizational skills and detail oriented
High level of compassion and integrity
Ability to maintain confidentiality

Nice To Haves

MS Office Suite experience preferred

Responsibilities

Uses adept knowledge of state specific laws and Company standard operating policies and procedures for services requested
Validates that documents from the funeral home to support requested service complies with state law and Company policies and procedures
Interprets and evaluates documentation to verify information on all services is completed accordingly with accuracy and consistency
Demonstrates quick response to document inquiries and directs customers with clear instructions to correct documentation as needed
Maintains professional and cooperative relationships with all customer locations