Documentation Clerk

Extendicare • Vaughan, ON

1d • Onsite

About The Position

The Administrative & Scheduling Clerk provides clerical, scheduling, and customer service support to ensure the efficient day-to-day operation of the home. This role plays a key part in supporting resident care, staff scheduling, and administrative processes while upholding Extendicare’s Mission, Vision, Values, and Code of Conduct.

Requirements

• Secondary School Graduation Diploma required
• Strong verbal and written communication skills, with the ability to present information clearly and effectively in person, over the phone, and in writing; demonstrates active listening and a courteous, professional demeanour.
• Excellent organization, interpersonal and communications skills
• Excellent computer skills and demonstrated experience with Microsoft Office (Excel, Word, PowerPoint, Teams, Outlook)
• Minimum of 1–2 years of experience in an office environment, including payroll and scheduling responsibilities.
• Ability to work independently and as part of a team.
• Ability to work flexible hours, including every other weekend.
• Must provide a current (within six months) Vulnerable Sector Check, including a Criminal Background Check, or be willing to obtain one.

Nice To Haves

• post-secondary education in business, office administration, or human resources preferred.
• Understanding of long-term care and geriatric care considered an asset.
• Working knowledge of collective agreements in a unionized environment considered an asset.

Responsibilities

• Respond to incoming telephone calls in a professional and courteous manner; take and relay messages as required.
• Greet residents, families, staff, and visitors and direct inquiries appropriately.
• Conduct tours of the home for prospective residents, families, and visitors, providing accurate information and a welcoming experience in collaboration with leadership.
• Perform general clerical duties, including filing, data entry, document preparation, and report generation.
• Maintain resident records and files in accordance with privacy and confidentiality requirements.
• Support the admission of new residents by assisting with administrative processes, documentation, orientation to the home, and coordination with the interdisciplinary team as required.
• Support the Operations Manager with filing and administrative tasks.
• Prepare, post, and maintain nursing and departmental schedules under the direction of the Operations Manager and the Director of Care.
• Input and track schedule changes accurately and submit for approval as required.
• Support payroll and scheduling processes by ensuring timely and accurate documentation.
• Assist with the labelling of residents’ personal belongings.
• Book ambulances and other transportation services at the request of Registered staff.
• Promote resident satisfaction and contribute to continuous quality improvement initiatives.
• Demonstrate knowledge of the Resident Bill of Rights/Governing Principles and actively promote them.

Benefits

• Continuous mentorship, lifelong learning support, and growth opportunities
• Opportunities for advancement and career development within the organization
• A rewarding and meaningful work experience where you can enrich your life and the lives of others
• Employee Family Assistance Program
• Robust benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED