Documentation Analyst Sr.

Elevance Health • Atlanta, GA

4d • Hybrid

About The Position

The Documentation Analyst Sr. is responsible for researching and documenting more complex projects and work processes to ensure business continuity and consistency. Provide administrative and operational support to ensure efficient program operations and timely service delivery. This position supports the Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD) and the Georgia Housing Voucher (GHV) Program. Primary duties may include, but are not limited to: Researches, extrapolates, compiles and validates data on flows, systems, coding, and testing problems and processing issues; Makes recommendations for process changes and works with management to obtain sign-off and to implement; Develops and updates flows and end-user documentation based on research and system changes; Facilitates issues meetings; assists in managing intranet site by uploading procedures and maintaining a daily bulletin. Provides administrative support for DBHDD and GHV program activities. Receives, researches, and responds to landlord (LL) inquiries related to rent payments and payment processing. Collaborates with internal teams, landlords, and other stakeholders to resolve issues and support successful program operations.

Requirements

• H.S. diploma
• 3-5 years related experience, of which at least 2 should be in documentation
• Any combination of education and experience, which would provide an equivalent background
• Excellent organizational skills
• Strong attention to detail
• Customer service aptitude
• Ability to manage multiple priorities while maintaining compliance with program guidelines and contractual requirements

Nice To Haves

• Knowledge and experience of DBHDD
• Experience with Housing voucher programs
• Knowledge of Behavioral Health (mental health)
• Experience working with State and local government

Responsibilities

• Researches, extrapolates, compiles and validates data on flows, systems, coding, and testing problems and processing issues
• Makes recommendations for process changes and works with management to obtain sign-off and to implement
• Develops and updates flows and end-user documentation based on research and system changes
• Facilitates issues meetings
• Assists in managing intranet site by uploading procedures and maintaining a daily bulletin
• Provides administrative support for DBHDD and GHV program activities
• Receives, researches, and responds to landlord (LL) inquiries related to rent payments and payment processing
• Collaborates with internal teams, landlords, and other stakeholders to resolve issues and support successful program operations

Benefits

• Merit increases
• Paid holidays
• Paid Time Off
• Incentive bonus programs
• Medical
• Dental
• Vision
• Short and long term disability benefits
• 401(k) +match
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED