Document Specialist

Tidal Basin Holdco, LLC • Pikeville, KY

5d • Onsite

About The Position

Tidal Basin, a leading emergency management consulting firm, has an immediate opportunity for a Document Specialist. This position provides support to the Project Manager and assists the Public Assistance Coordinator by coordinating and completing basic administrative project closeout functions. The Document Specialist will work closely with the project team and the applicant within a program focused on disaster recovery. The Document Specialist will be responsible for meeting goals and objectives assigned, as well as complying with all applicable federal, state and local regulatory requirements. They must also adhere to all contractual or prescribed stakeholder expectations and requirements.

Requirements

• Excellent written and verbal communication skills, with a strong ability to draft clear and professional correspondence.
• Exceptional ability to articulate details in a manner understandable to a variety of individuals over the phone and via email.
• Professional demeanor with the ability to communicate effectively with a variety of stakeholders.
• Team player with experience in multi-tasking, organizing, and prioritizing work in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making capabilities.
• Proficiency in MS Office applications (Word, PowerPoint, Outlook, Excel) and ability to learn new software and database/management information systems.
• Comfortable working in a fast-paced environment and responding to changing needs and priorities.
• Must be able to clear a criminal background check.

Nice To Haves

• Bachelor's degree in social services or related field or 2 years of work experience in administrative support, disaster recovery, housing support services or programs, social services, or disaster case management preferred.

Responsibilities

• Building disaster closeout folders on a project-by-project basis ensuring that all necessary reports, invoices, proofs of payment, and associated documentation are accounted for.
• Performing data entry and uploading documents within the applicable systems of record
• Managing files and documents in conformance with program requirements and guidelines
• Collecting and reviewing documents and applicant information for closeout requirements.
• Sending, receiving, and processing electronic and hard copy correspondence, documents, and forms.
• Responding to phone calls, Microsoft Teams messages, and/or emails about program requirements and the status of closeout package generation.
• Ensure health and safety guidelines are established and followed
• Complete required training including safety training
• Attending all meetings as required.
• Performing other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level