Document Specialist I

Farmers Insurance • Grand Rapids, MI

3d • Hybrid

About The Position

We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate . Connect with us on Instagram , LinkedIn and TikTok , and let’s build something incredible together! Workplace: On-site ( #LI-Onsite ) Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered. Job Summary Continuously performs various activities such as mail preparation, sorting, scanning and basic indexing relating to the document imaging process for inbound mail supporting up to 25 business units.

Requirements

• High school diploma or equivalent required.
• Possesses strong technical aptitude.
• Strong keyboarding (at least 35 wpm) and 10-key skills.
• Demonstrated analytical skills.
• Strong attention to detail and critical thinking.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Demonstrated problem solving skills.
• Proficient in English written and verbal communication skills.
• Demonstrates excellent judgment and decision making skills.

Nice To Haves

• Less than one year related work experience preferred.

Responsibilities

• Executes all relevant duties and general knowledge related to the full life cycle of a document such as the entry, evaluation, assignment and exit procedures.
• Applies basic knowledge of corporate location codes, PO boxes and business units to efficiently distribute documents.
• Continuously sorts and separates mail, and prepares documents for scanning by removing fasteners such as staples, paper clips, rubber bands, etc.
• Conducts proper stamping and appropriate placement of patch pages.
• Consistently operates a high speed scanner and works with imaging software to transfer paper documents to digital for electronic transfer.
• Conducts basic indexing responsibilities by identifying and keying index attributes such as policy and/or agency numbers in order to properly identify document owners.
• Appropriately identifies, sorts and purges confidential documents to carefully destroy through facility shredding system.
• Consistently achieves production standards set by the leadership team in order to attain Company production quality standards.
• Performs other duties as assigned.

Benefits

• Competitive salary commensurate with experience, qualifications and location.
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED