Document & Referral Specialist - Medical Office

Community Health Center of the North Country•Canton, NY

7d•Onsite

About The Position

Are you highly organized, detail-oriented, and passionate about making a difference behind the scenes in health care? Join our mission-driven team at Community Health Center of the North Country, a Federally Qualified Health Center (FQHC), where your administrative talents support equitable, high-quality care for individuals and families in our community.

Requirements

High school diploma or GED preferred
1+ year of experience in a medical office or administrative healthcare setting (or equivalent training/education) is required
Working knowledge of medical terminology preferred
Strong customer service, phone etiquette, and organizational skills
Comfort with computers, EMRs, and multitasking in a fast-paced environment
Commitment to patient confidentiality and team collaboration

Nice To Haves

Experience in a community health or FQHC setting is a plus

Responsibilities

Manage incoming and outgoing referrals, including tracking scheduling and follow-up
Process imaging and procedure orders
Complete prior authorizations for tests, procedures, and DME
Communicate with patients about referral appointments and missed follow-ups
Understand insurance coverage and requirements for authorizations
Track and retrieve medical records, diagnostic reports, and hospital notes
Monitor and respond to incoming faxes, messages, and prescription lines
Reconcile interface issues in the EMR
Prepare professional correspondence to patients and providers
Serve as backup receptionist when needed, greeting patients with warmth and professionalism
Provide general administrative support to providers and nurses