Referral Specialist Ortho/Spine Office

Trinity Health

1d•$20 - $28•Onsite

About The Position

We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities. Our Vision is to be world-renowned for passionate patient care and outstanding clinical outcomes. We heal by practicing Justice, Reverence, Excellence, and Integrity. This role is responsible for obtaining insurance authorization, coordinating patient referrals to specialists, and maintaining accurate data entry of all referrals. The Referral Specialist will assemble patient information, provide clinical information to specialists, and communicate appointment details to patients. The position requires adherence to departmental policies, professional conduct, and patient-centered medical home standards. The role also involves participating in team huddles, meetings, and quality improvement initiatives.

Requirements

High School diploma or equivalent.
Experience in an office environment and/or health care setting helpful.
Knowledge of practice management computer systems (e.g., EPIC).
Demonstrated ability to work independently and as a team.
Knowledge of general office machines and telephone system.
Familiarity with identification of medical documents.
Ability to work well under pressure and within tight deadlines.
Ability to multitask and adapt to shifting priorities.
Maintain high degree of discretion when dealing with confidential information.
Detail oriented.

Responsibilities

Obtain insurance authorization from patient’s insurance company via phone, fax, or online.
Coordinate patient referrals to specialists as requested by providers.
Enter and maintain accurate, comprehensive data entry of all referrals into the database.
Verify all pertinent documentation has been provided for the type of referral requested.
Assemble information concerning patient's clinical background and referral needs.
Provide appropriate clinical information to specialists per referral guidelines.
Call patient with appointment information.
Document all stages of the referral in the appropriate database or in writing.
Demonstrate adaptability and accept change in a positive manner.
Keep current with corporate communications such as email and internal network.
Present and ready for work in designated area at assigned time and dressed in appropriate work attire.
Readily assist other staff members upon completion of assigned duties.
Understand and adhere to all departmental policies and procedures.
Complete and maintain all required training relative to job function.
Exemplify a strong adherence to the professional code of conduct.
Maintain a professional and positive attitude and demonstrate supportive and understanding behavior when in contact with patients, providers, employees, and patients.
Follow all policies and procedures mandated by St. Joseph’s Physicians and the Government regarding HIPAA and OSHA.
Abide by the policies and procedures set forth in the St. Joseph’s Physicians employee handbook.
Perform duties and assist providers as part of the practice care team.
Take part in daily team huddles and/or other periodic team meetings to facilitate communications and enhance positive patient experiences and quality delivery of care.
Participate in quality improvement initiatives as part of the practice care team.
Ensure job functions align with office policies and procedures and patient-centered medical home standards.
Perform other duties and responsibilities as required or requested.