Referral Coordinator - Neuro/Spine

Prosser Memorial Health•Prosser, WA

5d•$21 - $31•Onsite

About The Position

This position is responsible for managing outgoing specialist visits, procedures, and testing by verifying insurance benefits and obtaining prior authorizations. It also ensures that incoming referrals for office visits, procedures, and testing are authorized and scheduled. Key responsibilities include appointment coordination, patient communication, and patient registration. The role involves collaborating with other departments and organizations to exchange necessary patient information, preferably in electronic format. The referral coordinator also monitors referrals for loop closure, tracks patient attendance at appointments, and ensures consultation notes are received or sent.

Requirements

High school diploma or GED.
One-year medical experience with exposure to insurance verification or referral authorization fundamentals.
Knowledge of medical terminology, CPT & ICD codes.
Ability to communicate effectively, both written and orally.
Ability to handle patient and organizational information in a confidential manner.
Ability to work in an environment of continuous change.
Ability to manage priorities and work under deadlines.

Responsibilities

Checking insurance benefits and obtaining prior authorizations for outgoing specialist visits, procedures, and testing.
Ensuring all incoming referrals for office visits, procedures, and testing have been authorized and scheduled.
Appointment coordination.
Patient communication.
Registering patients.
Working with other departments and/or organizations to assure all necessary patient information is provided and/or obtained, and in electronic format whenever possible.
Monitoring all patient referrals for loop closure.
Determining if patients attended appointments.
Ensuring consultation notes have been received or sent.