Document Quality Assurance Manager

PRIORITY ONDEMAND • Rancho Cucamonga, CA

6d • $80,000 - $90,000 • Hybrid

About The Position

The DQA Manager oversees the DQA and Facility Billing processes in designated locations within the company. This person also acts as a liaison between Operations and the Central Billing Office, providing direction and leadership to the operation’s processes regarding DQA and Facility Billing. This is a Non-Exempt/Hourly position.

Requirements

• Demonstrated ability to listen to the ideas and opinions of others actively and attentively, to communicate clearly and succinctly to get the desired message across and to provide timely feedback on project status.
• Demonstrated ability to work well independently, with little supervision or direct guidance needed, or in a team and the ability to convey the necessary confidence to achieve objectives even in tough situations.
• Demonstrated ability to define difficult problems by asking key questions and helping develop creative and effective solutions.
• Demonstrated business experience with the Zoll Billing/CAD system.
• Demonstrated ability to achieve results and add value to the organization.
• Must possess a sense of urgency and ability to function within a dynamic, fast paced and changing structure.
• Demonstrated ability to ensure accuracy of work product.
• Demonstrates the types of knowledge, skills, abilities, and attitude that leadership would want others to emulate.
• Display a positive attitude toward the position held, Priority Ambulance, and its employees, clients, partners, or affiliates.
• Work extended hours as needed.
• 3-5 years of experience in healthcare revenue cycle with management experience preferred.
• Exceptional attention to detail required.
• High school diploma.
• Experience with MS Outlook, Word, and Excel

Responsibilities

• Manage area DQA team supervisors and Facility Contract Billers to include timekeeping.
• Monitor Hold Dashboard for all operations and assist to reduce days to bill.
• Monitor DQA workflows for all operations.
• Monthly DQA Productivity/Accuracy Reporting
• Manage the licensure for each Operation to ensure no lapse in renewal.
• Update the license and contract database with expiration dates.
• Provide support and education for Operations regarding DQA and Facility Billing processes.
• Review Facility aging reports with Facility Billers
• Review, Sign, and Approve legal letters for Facility Billers.
• Assist Operations/Hold Specialists/DQA Supervisors by reviewing Service Level and GY holds.
• Assist DQA Supervisors in finding out of area DQA coverage due to staffing shortages.
• Identify and recommend solutions to Operations process improvement that affect billing.
• Performs as liaison between RCM and Operations
• Attend meetings when requested.
• Participate in company projects as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED