Quality Assurance Manager

PowerSecure•Durham, NC

9d•Hybrid

About The Position

The Quality Assurance Manager will provide leadership ensuring the quality, functionality, and overall conformity of the processes for the manufacture of products at PowerSecure location. This individual will lead the QA team in development, implementation and execution of Quality Management System to ensure products manufactured at PowerSecure meet internal and external standards. Essential Functions: This position manages the Quality Assurance department to ensure PowerSecure systems and processes meet or exceed Quality requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Requirements

Bachelor’s degree in engineering, quality management or a related field required.
10+ years of directly related Quality Experience
Requires strong knowledge of Quality management systems and standards.
Strong Knowledge of ISO 9001:
Experience with manufacturing ERP systems (SAP or IFS preferred)
Ability to read and communicate in English.
Attention to detail.
Process-oriented.
Demonstrated competency with basic quality control processes, and a passion for right-the-first-time quality.
Demonstrated ability to lead improvement initiatives to meet DPU reduction goals.
Ability to manage multiple, complex projects and changing priorities and make sound decisions under pressure in a team-oriented environment.
Ability to execute initiatives and deliver promised results.
Ability to engage and influence across all levels.
Strong leadership skills: Team development, ability to influence, assessment of others, feedback/coaching, delegation, motivating others, performance management, communicating expectations.
Strong interpersonal skills (relationship building, teamwork, interpersonal insight, conflict resolution, customer orientation).
Excellent communication skills (verbal communication, listening, written communication).
Unquestionable Integrity (do the right thing…always, honesty, clear communications, adherence, and leadership on all aspects of financial and policy compliance.
Personal characteristics (motivation/commitment, flexibility, assertiveness, development orientation, resilience, quality orientation).
Strategic thinker with confidence and speed in execution.

Nice To Haves

Professional certification in Quality Assurance or Quality Management preferred.
Certification as an experienced auditor preferred.

Responsibilities

Develop, Implement, and Maintain Quality Management System including, Document Management, Quality Performance Metrics, Calibrations and Material Review Board to ensure compliance with ISO 9001:2015 standards.
Develop and Manage PowerSecure Quality Management system to drive quality commitments and ensure internal and external customer satisfaction.
Manager quality performance metric reports and findings are reported to management and cross functional teams, ensuring transparency on status and progress.
Act as a catalyst to ensure timely decisions are made on non-conformities – ensuring participation and buy-in (sign-off) from both Engineering and Production Leadership.
Lead Auditing, 8D corrective actions, root cause analysis, trend analysis as needed.
Maintain product quality by developing and enforcing quality assurance and quality control policies and procedures in response to nonconformances found during quality inspections and field commissioning.
Utilize Customer feedback to measure manufacturing defects found during on-site commissioning and take corrective actions in the assembly and process to rectify.
Participate in internal quality system audits.
Develop feedback loops to identify and correct defects discovered in quality phase that originated in the production process.
Represent and encourage a continuous improvement in culture within the production team.
Drive measurable improvement in DPU (Defects per Unit) identified in the field.
Coach, mentor and develop a strong team capable of supporting all aspects of Quality Assurance and Quality Management system.
Establishes annual goals and objectives, (including stretch targets) in coordination with corporate objectives, and manages performance to ensure attainment
Manage, mentor, and develop Quality Assurance members and create career growth opportunities and robust succession plans within the team.
Promote and enable development of staff, manage, and document performance, and implement responsive actions.
Drive (measurable) defect per unit(DPU) reductions through collaboration with cross-functional teams.
Drive in process quality improvements to reduce rework.