Document Processing Technician

TDEC • Charleston, WV

2d • Onsite

About The Position

TDEC, a nationally recognized Business Processing Outsourcing (BPO) organization, is seeking an experienced Document Processing Technician in Charleston, WV. This role involves analyzing data imaging/indexing assignments, determining priorities, and establishing production schedules. The technician will assist in developing and implementing data indexing procedures, and perform complex assignments requiring selection, indexing, coding, and interpretation of data. Key responsibilities include accurately indexing data, reviewing work for compliance with job instructions, ensuring quality control, and advising the supervisor of scheduling and production problems. The role also requires interacting with computer operators and customers, preparing mail, sorting and filing data, scanning documents, performing quality assurance on scanned documents, and maintaining scanning equipment. Additionally, the technician will perform routine scanning of documents, interact with the OWCP Central Mailroom facility, and provide data entry services, including keying and correcting data. Clerical services such as reviewing, verifying, and validating data are also part of the role, along with occasional support services like opening, sorting, and filing mail. Preparation of various materials, answering telephone calls, preparing correspondence, and providing general assistance to the supervisor are also expected.

Requirements

• Demonstrated aptitude and intelligence in mastering the operations aspects of IS processing systems.
• Detailed knowledge of data entry machine operation, practices, and procedures.
• Ability to interact maturely with personnel at various levels.
• Work experience as a data entry operator which includes work requiring the application of experience and judgment in selecting procedures to be followed and in searching for, interpreting, selecting, or coding items to be entered from a variety of source documents.
• Completed a data entry operator course involving use of a computer terminal screen and keyboard along with 6 months of actual data entry or indexing experience.

Responsibilities

• Analyzes all data imaging/indexing assignments, determines priorities, and establishes production schedules.
• Assists in developing and implementing data indexing procedures, as required.
• Performs the more complex assignments requiring selection, indexing, coding, and interpretation of data.
• Accurately indexes data using a variety of sources.
• Reviews and inspects work to assure compliance with job instructions, layouts, and other procedural instructions.
• Ensures quality control of completed jobs.
• Advises supervisor of scheduling and production problems.
• Notifies supervisor of problems requiring servicing vendor attention.
• Performs record keeping of work performed.
• Interacts with computer operators and customers regarding job set up, work performed, and job status to achieve desired results.
• Opens, sorts, and performs “document prep” on incoming mail that is connected to the work performed.
• Sorts, classifies, files and retrieves data, mail and other material in a variety of established digital and related filing systems.
• Performs related tasks to maintain IT data and files as requested.
• Batches the documents and scans them into the system.
• Performs Quality Assurance on scanned documents.
• Perform general cleaning and maintenance of scanning equipment.
• Routine scanning of documents received in the district offices that were not cycled through the OWCP Central Mailroom facility.
• Interacting with the OWCP Central Mailroom facility, as needed.
• Data entry services involving the keying of data (on standard work station keyboards) and correcting erroneous data from standard forms and other input document review and resolution of data entry related problems with Area Offices, Regional District Offices and the National Office; and other related support functions.
• Clerical Services usually involving the review, verification, validation, and tabulation of data for a variety of functions.
• Occasional support services typically involving opening, counting, and sorting of incoming mail, filing mail in proper file folders, retrieving/replacing file folders in accordance with DOL prescribed procedures, and various other duties associated with the claims adjudication and payment processes.
• Prepares various materials such as reports, folders, labels, routing slips or mailing.
• Answers and makes telephone calls and prepares correspondence relative to assigned work.
• Provides assistance to respective supervisor as required, including: input of data; filing; typing; association of materials and files; and related tasks.
• Other assigned duties.

Benefits

• Health & Welfare Benefits
• Paid Time Off and Holiday Pay
• UHC Health Insurance
• Dental, Vision, and Life Insurance
• Direct Deposit and Wisely Pay available
• Generous 401(k) program
• Legal Shield and Identity Theft Protection

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed