Document Operations Specialist

Service Corporation International • Houston, TX

2d • Hybrid

About The Position

This role is responsible for scanning, tagging, and organizing documents while ensuring all records are processed accurately and efficiently. Additionally, this role plays a critical role in maintaining document integrity by performing quality assurance (QA) checks, verifying accuracy, and resolving issues related to scanned or submitted documents. This position also requires someone who can troubleshoot document-related issues and is willing to travel (approximately 30%) to support other project locations and attend training, if needed.

Requirements

• High school diploma or equivalent
• Valid state driver’s license in good standing
• Proven experience in an administrative or clerical role
• Proficient with Microsoft Office Suite (Word, Excel, Outlook) and office equipment
• Ability to handle confidential information with discretion
• Effective communication and time management skills
• Tech-savvy with the ability to quickly learn new systems and troubleshoot basic issues
• Ability to travel as needed

Nice To Haves

• Additional administrative training is a plus

Responsibilities

• Scan, copy, and digitize high volumes of documents with accuracy and efficiency
• Sort, organize, and maintain both physical and digital records in accordance with company standards
• Ensure documents are properly indexed, labeled, and stored for easy retrieval
• Perform quality checks on scanned documents to ensure clarity, completeness, and accuracy
• Review submissions for adherence to established standards and procedures
• Identify and correct errors before documents are finalized or uploaded
• Troubleshoot failed or incomplete scanned submissions and resolve issues in a timely manner
• Identify root causes of recurring scanning or system errors and recommend improvements
• Support users with basic technical issues related to scanning systems, file management, and document uploads
• Accurately input and validate data from physical documents into digital systems
• Utilize tools such as Microsoft Excel and document management systems to track progress and maintain records
• Travel to various locations to obtain training on location specific documents
• Observe workflows on-site and provide feedback to improve efficiency and consistency i.e tagging rules

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED