Document Operations Specialist I or II DOE

Cambia Health Solutions • Lewiston, ID

13d • Onsite

About The Position

Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system. Every day, Cambia's dedicated team of Document Management Specialists is living our mission to make health care easier and lives better. As a member of the Document Operations team, our Document Management Specialists process critical health care documents, maintain secure mail operations, and ensure quality imaging of member information – all in service of creating a person-focused health care experience. This role may be the perfect fit for someone who is meticulous and organized with a keen eye for detail, thrives in a fast-paced environment where they need to prioritize tasks and meet deadlines, and is comfortable working with equipment and technology to get the job done.

Requirements

• High School Diploma or GED
• Some basic mail center, imaging, inventory, office or USPS experience or equivalent combination of education and experience
• Valid state driver's license may be required
• Meticulous attention to detail to ensure quality and accuracy in all work
• Strong organizational skills and ability to prioritize multiple tasks effectively
• Ability to work independently while contributing as a collaborative team member
• Basic mechanical aptitude to operate and maintain processing equipment
• Excellent time management skills to meet workload priorities and deadlines
• Ability to understand, follow, and perform detailed work procedures under pressure
• Flexibility in working hours with excellent attendance record
• Basic math and PC skills with ability to learn specialized systems

Nice To Haves

• Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired
• Basic knowledge of U.S. Postal Service mailing rules and regulations

Responsibilities

• Process and image critical health care documents by sorting, preparing, scanning, and indexing claims, membership documents, and corporate records while maintaining HIPAA compliance and confidentiality
• Operate and monitor mail processing equipment including inserters, sorters, and meters to receive, sort, and distribute incoming mail and prepare outgoing shipments with accurate postage and quality verification
• Maintain equipment reliability through daily preventative maintenance, minor repairs, cleanliness protocols, and documenting any issues that impact production
• Ensure quality and accuracy by verifying all scanned documents for legibility, inspecting images, and maintaining established quality standards
• Maintain security and compliance by keeping current on HIPAA regulations, ensuring only authorized personnel access work areas, and protecting sensitive member information
• Track and document workflow by recording all incoming daily work, maintaining accurate meter readings, and ensuring timely turnaround of all processing tasks
• Support continuous improvement by reporting problem areas, suggesting process enhancements, and sharing knowledge with team members

Benefits

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.
• Annual employer contribution to a health savings account.
• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.
• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).
• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).
• Award-winning wellness programs that reward you for participation.
• Employee Assistance Fund for those in need.
• Commute and parking benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED