Document Management Technician

Amentum • Cheyenne, WY

1d • $18 • Onsite

About The Position

The Contractor is responsible for providing direct end-user support for the applications being supported, including both telephone support and on-site assistance. Receives telephone calls and visitors to the office. Controls access to the office and ensures that only visitors properly cleared are authorized entry. Notifies staff members of visitors or incoming telephone calls. Takes messages from, and gives messages to visitors when staff members are unavailable. Handles citizen complaints over the telephone and in person. Directs caller or visitor to proper agency and provides citizen complaint form. Responds to inquiries, providing general information regarding office programs. Advises caller or visitor to contact the appropriate Federal, State or local agencies concerning matters outside the USAO’s purview and furnishes the needed address or telephone number when available. Receives legal documents (e.g., Civil Rights complaints) and notifies appropriate person of receipt. Organizes and maintains in binders any necessary form or other documents in prescribed manner. Maintains an up-to-date telephone listing and files of addresses of departments and agencies. Maintains necessary telephone directories needed by the office. Reserves conference rooms upon request. Receives, reviews, and distributes incoming mail, including interoffice mail and service of process. Checks mail and annotates accordingly. Immediately notifies appropriate staff embers when hand-delivered incoming mail, FedEx and UPS deliveries, and FAXs are received and places in appropriate internal mailbox. Receives requests for office supplies from co-located personnel and submits interoffice orders for replenishment as needed. Provides courier services from the USAO to the courthouses and state and federal agencies as required to file and/or deliver legal documents as needed. Collects monthly mileage logs and submits requests for reimbursement to the designated motor pool manager. Assists the Legal Support staff with legal document redactions, building binders, or other office automation tasks or clerical work in support of cases. Input accurate and complete information into the electronic case management system within one business day of receipt. Assists the administrative division with other division related tasks as needed.

Requirements

• Must be able to obtain and maintain a US government security clearance.
• Must be able to read and follow instructions.
• Must be able to understand task, task objectives, and the context of the task in the litigation support effort as a whole.
• Must take the initiative to ask questions when necessary to complete task correctly.
• Must have typing/keyboarding skills.
• Must have good communication skills.
• Must be knowledgeable user of the Government's office and network environment, including word processing, database, spreadsheet, imaging, and telecommunications systems.

Nice To Haves

• Undergraduate degree preferred.
• Litigation support experience valued.

Responsibilities

• Provide direct end-user support for applications, including telephone and on-site assistance.
• Control office access and ensure proper visitor clearance.
• Notify staff of visitors and incoming calls, and take messages.
• Handle citizen complaints via telephone and in person.
• Direct callers/visitors to the appropriate agency and provide complaint forms.
• Respond to inquiries and provide general information about office programs.
• Advise callers/visitors on contacting appropriate agencies for matters outside the USAO's purview.
• Receive and notify appropriate personnel of legal documents.
• Organize and maintain forms and documents in binders.
• Maintain up-to-date telephone listings and agency address files.
• Maintain necessary telephone directories.
• Reserve conference rooms.
• Receive, review, and distribute incoming mail, including interoffice mail and service of process.
• Notify staff of hand-delivered mail, FedEx/UPS deliveries, and FAXs.
• Process requests for office supplies and submit orders.
• Provide courier services to courthouses and agencies for filing/delivering legal documents.
• Collect monthly mileage logs and submit reimbursement requests.
• Assist Legal Support staff with legal document redactions, binder building, and other clerical tasks.
• Input accurate and complete information into the electronic case management system within one business day.
• Assist the administrative division with division-related tasks.

Benefits

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree