Document Management Phone Specialist

Westgate Resorts • Ocoee, FL

4h • Hybrid

About The Position

Westgate Resorts is seeking a Document Management Phone Specialist to join our team in Ocoee, FL. This full-time, hybrid position pays $18–$19 per hour and requires working on-site for the first 90 days. We are hiring immediately. This role is ideal for a bilingual (Spanish/English) professional with strong customer service, call handling, and documentation skills who enjoys helping Owners and resolving inquiries accurately and efficiently.
In this role, you will support Westgate Owners by answering inbound calls, reviewing documents for accuracy, updating records in our systems, and ensuring all paperwork is processed correctly. You will interact directly with Owners, Sales, Quality Assurance, and multiple internal teams to ensure documents are complete, compliant, and processed in a timely manner.
Success in this role requires professionalism on the phone, strong attention to detail, the ability to multitask between screens and systems, and comfort working in a structured, fast-paced environment. Bilingual Spanish candidates excel in this position due to high Spanish-speaking call volume. If you are organized, customer-focused, and thrive in a team setting, this is an excellent opportunity to grow within the Westgate Owner Services organization.

Requirements

• Bilingual Spanish/English required
• 2+ years of customer service, document management, banking, timeshare, or related experience
• Strong phone etiquette and communication skills
• High accuracy when reviewing handwritten and digital documents
• Ability to multitask across multiple systems and screens
• Proficiency in Microsoft Outlook, Excel, and Adobe Acrobat
• Ability to troubleshoot minor computer issues independently
• Comfort operating a computer, phone, calculator, and office equipment
• Ability to sit at a desk for extended periods
• High attention to detail and follow-up skills

Nice To Haves

• Fluency in Portuguese (plus)
• Westgate experience
• Contact center experience

Responsibilities

• Answer inbound phone calls and support Westgate Owners with document-related inquiries
• Review, verify, and process ownership documents for accuracy and completeness
• Update Owner information and document details in internal systems
• Communicate professionally with Owners and internal departments
• Follow documentation standards, compliance guidelines, and processing timelines
• Perform data entry, filing, scanning, and electronic record management
• Provide clear explanations of processes and next steps to Owners
• Support team members with projects and additional tasks as assigned

Benefits

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees