Document Management Clerk, Ambulatory

Mass General Brigham • Haverhill, MA

1d • $20 - $28 • Onsite

About The Position

At Mass General Brigham, every document tells part of a patient's story. As a Document Management Clerk, you'll play an important role in ensuring patient information is accurately maintained, organized, and accessible to support high-quality care across our healthcare system. This is an excellent opportunity for an organized, detail-oriented professional who enjoys administrative work and wants to build a career within healthcare. You'll work closely with medical records and clinical documentation, helping ensure important patient information is properly reviewed, processed, and incorporated into Epic, our electronic health record (EHR) system. Through your work, you'll help ensure clinicians have access to complete and accurate patient information when they need it most.

Requirements

• High School Diploma or equivalent required
• 1–2 years of records management experience preferred
• Knowledge of health information management principles, HIPAA regulations, and electronic health record systems
• Epic experience strongly preferred
• Familiarity with medical terminology preferred
• Strong attention to detail and ability to handle large volumes of documents accurately and efficiently
• Excellent organizational, communication, and problem-solving skills
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency with document imaging technologies, scanners, software applications, and electronic databases

Nice To Haves

• Associate's Degree in Health Information Management preferred

Responsibilities

• Review, sort, and process incoming patient documentation from a variety of sources, including fax, email, mail, and internal systems
• Determine the appropriate placement of documents within the electronic medical record
• Scan and upload paper records into Epic and other electronic systems while maintaining accuracy and quality standards
• Organize and maintain both physical and electronic documents in accordance with organizational policies
• Ensure patient information is handled securely and confidentially at all times
• Respond to documentation and record requests from authorized healthcare professionals
• Track and monitor document workflows to ensure records are complete and up to date
• Collaborate with clinical and administrative teams to support efficient patient record management

Benefits

• Comprehensive benefits
• Career advancement opportunities
• Differentials, premiums and bonuses as applicable
• Recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED