Document Management and Archiving Support Analyst

Highmark Health

5d • $58,100 - $90,000 • Hybrid

About The Position

The Associate Technical Analyst is responsible for the operational support, maintenance, enhancement, and troubleshooting of enterprise content management and information governance applications. This role supports critical business and clinical systems, including document imaging, records management, workflow automation, patient safety reporting, and healthcare integration platforms. Working closely with business stakeholders, vendors, infrastructure teams, and application support teams, the analyst helps ensure system stability, performance, data integrity, and regulatory compliance.
Under the guidance of senior team members, the Associate Technical Analyst provides day-to-day support for applications such as Sovera, Datacap, RLDatix (RL6), Corepoint, and related technologies. Responsibilities include monitoring and resolving technical issues, supporting system upgrades and implementations, participating in testing and validation activities, maintaining technical documentation, supporting integrations and data workflows, and contributing to continuous improvement initiatives.
This role also supports enterprise application archiving and information lifecycle management efforts by assisting with the migration and retention of documents and records from legacy applications into the organization's "strategic document management platform, Sovera." Responsibilities include data validation, document and metadata mapping, testing, and ensuring compliance with retention requirements to support application decommissioning and the preservation of critical business and clinical information.
The ideal candidate possesses strong analytical, problem-solving, and customer service skills, along with the ability to collaborate effectively across technical and business teams in a complex healthcare environment. This position provides opportunities to develop technical expertise, business knowledge, and operational experience while contributing to enterprise content management, digital transformation, and information governance initiatives.

Requirements

• US Citizen (due to contractual/access requirements)
• Information Systems or Technology experience
• Basic Analytical Skills
• Basic Problem-Solving
• Basic Communication Skills
• Bachelor’s degree in Business Administration, Business Management, Information Systems or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.

Nice To Haves

• Lean/Six Sigma experience
• Health Insurance or Healthcare Industry experience
• Technical troubleshooting and problem-solving skills
• Analytical and critical thinking skills
• Written and verbal communication skills
• Documentation and process management skills
• Data analysis and reporting skills
• Customer service and user support skills
• Team collaboration and relationship building skills
• Testing and quality assurance fundamentals
• Master's degree in Business Administration, Business Management, Information Systems or related field
• Information Technology Infrastructure Library (ITIL) certification
• The Open Framework Group (TOGAF) certification
• Six Sigma certification
• Project Management Professional (PMP) certification

Responsibilities

• Work with more senior team members, customers, Technical Engineers, Software Engineers, Architects, and Capability Managers to assist in capturing capability needs and driving quality business solutions.
• Assist with the creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design.
• Collaborate with cross-functional teams on technology development projects, contributing to various stages of the technology delivery lifecycle, leveraging diverse technology skills and perspectives to drive project success.
• Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
• Ensure compliance with required standards and obtain all necessary approvals throughout the project lifecycle.
• Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
• Other duties as assigned or requested.

Benefits

• Compliance with the company's Code of Business Conduct
• Compliance with HIPAA as described in the Notice of Privacy Practices and Privacy Policies and Procedures
• Compliance with all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level