Document Management Analyst
About The Position
Document management is essential to protecting the long-term success of any business. Reporting to the Operational Controls Manager, the Document Management Analyst is responsible for governing and supporting the development, revision, and management of all policies, standards, and procedures across Toyota Financial Savings Bank (TFSB). This position supports TFSB Operational Control management and executives to ensure that TFSB business units comply with established processes for document lifecycle management, including creation, revision, and approvals. This role is responsible for performing quality control of new/revised documents, publishing documents to and managing the TFSB library, and maintaining company level control evidence for all TFSB controlled documents. This role will regularly monitor and report on key performance indicators (KPI’s) and support regulatory exams and audit inquiries related to Document Management. The ideal candidate will bring strong attention to detail, sound judgment, and a deep commitment to document control, compliance, and accuracy. They are highly organized, collaborative, and capable of maintaining documentation standards while supporting efficient business operations.
Requirements
- BA/BS degree
- 2+ years of experience in technical writing and policy/procedure management
- Proven experience independently managing policy and procedure libraries and associated review and approval processes
- Intermediate Proficiency in Microsoft Office Suite including Word, PowerPoint, Excel, Outlook, and/or Power BI
- Excellent organizational, communication, documentation, and project management skills
- Self-starter with the ability to challenge and influence others, build trusted relationships, deal constructively with conflict, problem solve, and adapt to a fast-paced environment
- Must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment now or in the future.
Nice To Haves
- Advanced degree
- 5+ years of experience in technical writing and policy/procedure management within a banking industry
- Proven experience independently assessing and improving processes
- Knowledge of banking products and operations
Responsibilities
- Monitor, maintain, and update the TFSB document library, including file organization, metadata, naming conventions, access coordination, and version control to support compliance with documentation creation, review, revision, and approval processes.
- Perform quality control reviews of TFSB controlled documents to verify formatting, completeness, accuracy, versioning, required approvals, and adherence to documentation standards prior to uploading to the TFSB Document Library and periodically for active documents as a part of ongoing control testing.
- Provide support to TFSB Management and Business Units to resolve issues, clarify requirements, and support timely process execution.
- Analyze business processes to determine documentation requirements and write/create new documents to support TFSB Management and Business units as needed.
- Accurately track key performance metrics and assist in operational reporting for senior management, internal audit, and regulatory bodies.
- Identify opportunities for continuous improvement within the Document Management processes, standards, procedures, controls, tools, and related materials.
- Maintain relationships with internal and external business partners, risk and compliance stakeholders, and audit teams to meet business needs.
- Stay informed on regulatory changes and current compliance and risk issues facing the banking industry.
- Serve as a champion of Operational Excellence within the bank.
- Contributes to effective reporting and communication of department routines to achieve enterprise understanding of key issues and resolutions.
- Support/Lead projects within TFSB Operations as needed.
- Produce documentation for electronic or hard copy publication.
- Create documents that comply with Toyota standards on language, writing style, structure, and format.
- Participate in project teams and make recommendations on the types of documents and information necessary to achieve business goals.
Benefits
- A work environment built on teamwork, flexibility, and respect
- Professional growth and development programs to help advance your career
- Tuition reimbursement
- Team Member Vehicle Purchase Discount
- Toyota Team Member Lease Vehicle Program (if applicable)
- Comprehensive health care and wellness plans for your entire family
- Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
- Paid holidays and paid time off
- Referral services related to prenatal services, adoption, childcare, schools and more
- Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
- Relocation assistance (if applicable)
- Medical, dental, vision, and basic life insurance
- Enrollment in company’s 401k plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
