Document Management Analyst

Toyota • Henderson, NV

2d

About The Position

The Document Management Analyst reports to the Operational Controls Manager and governs and supports the development, revision, and management of policies, standards, and procedures across Toyota Financial Savings Bank (TFSB). The role supports TFSB Operational Control management and executives in ensuring that business units follow established document lifecycle processes, including creation, revision, and approval.

The analyst performs quality control reviews of new and revised documents, publishes and manages documents in the TFSB library, and maintains company-level control evidence for controlled documents. The role also monitors and reports key performance indicators, supports regulatory examinations and audit inquiries, and helps improve document management processes. The ideal candidate is detail-oriented, organized, collaborative, and committed to accurate documentation, compliance, and efficient business operations.

Requirements

• BA/BS degree.
• At least 2 years of experience in technical writing and policy/procedure management.
• Proven experience independently managing policy and procedure libraries and their review and approval processes.
• Intermediate proficiency in Microsoft Office Suite, including Word, PowerPoint, Excel, Outlook, and/or Power BI.
• Strong organizational, communication, documentation, and project management skills.
• Ability to work independently, challenge and influence others, build trusted relationships, deal constructively with conflict, solve problems, and adapt to a fast-paced environment.
• Must be authorized to work in the United States without Toyota immigration support or sponsorship now or in the future.

Nice To Haves

• Advanced degree.
• At least 5 years of experience in technical writing and policy/procedure management within the banking industry.
• Proven experience independently assessing and improving processes.
• Knowledge of banking products and operations.

Responsibilities

• Monitor, maintain, and update the TFSB document library, including file organization, metadata, naming conventions, access coordination, and version control.
• Support compliance with document creation, review, revision, and approval processes.
• Perform quality control reviews of controlled documents for formatting, completeness, accuracy, versioning, required approvals, and adherence to documentation standards.
• Review active documents periodically as part of ongoing control testing.
• Support TFSB management and business units by resolving issues, clarifying requirements, and supporting timely process execution.
• Analyze business processes to determine documentation requirements and create new documents as needed.
• Track key performance metrics and assist with operational reporting for senior management, internal audit, and regulatory bodies.
• Identify opportunities for continuous improvement in document management processes, standards, procedures, controls, tools, and related materials.
• Maintain relationships with internal and external business partners, risk and compliance stakeholders, and audit teams.
• Stay informed about regulatory changes and current compliance and risk issues affecting the banking industry.
• Champion Operational Excellence within the bank.
• Contribute to effective reporting and communication of department routines to promote enterprise understanding of key issues and resolutions.
• Support or lead projects within TFSB Operations as needed.
• Produce documentation for electronic or hard-copy publication.
• Create documents that comply with Toyota standards for language, writing style, structure, and format.
• Participate in project teams and recommend document types and information needed to achieve business goals.

Benefits

• Professional growth and development programs.
• Tuition reimbursement.
• Team Member Vehicle Purchase Discount.
• Toyota Team Member Lease Vehicle Program, if applicable.
• Comprehensive health care and wellness plans for the employee's family.
• Toyota 401(k) Savings Plan with a company match and an annual retirement contribution, if applicable.
• Paid holidays and paid time off.
• Referral services related to prenatal services, adoption, childcare, schools, and more.
• Tax-advantaged accounts, including Health Savings Account, Health Care FSA, and Dependent Care FSA.
• Relocation assistance, if applicable.
• Medical, dental, vision, and basic life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level