Document Imaging Tech II

MSF • Helena, MT

7d • Onsite

About The Position

Montana State Fund (MSF) is seeking a detail-oriented and technically proficient Document Imaging Technician II to support high-quality document imaging operations that enable accurate, consistent, and efficient handling of claims and policy documents. The Document Imaging Technician II manages high volumes of incoming documents by sorting, prepping, scanning, indexing, routing, and resolving daily imaging issues while also supporting mail processing and electronic fax workflows. Additionally, they handle complex imaging and data-processing challenges, mentor others, identify trends, recommend process improvements, and serve as the lead tester and liaison for IT on system updates and bug resolutions.

Requirements

• High school diploma and a minimum of 5 years of directly related experience in document imaging, document management, and/or document processing.

Nice To Haves

• Advanced experience in using MS Windows, MS Office (Word, Outlook, and Excel), FileNet, Panagon Capture, Virtual ReScan, WMS, and/or Claim Center.
• Relevant designations and certifications.

Responsibilities

• Review, prepare, collect, and process mail for email, fax, batching, scanning, indexing, distribution, and postage.
• Research and resolve problematic documents and respond to requests from internal customers.
• Compile and prepare data reports and assist with large mailings.
• Mentor and provide training to Document Technician level I employees in all software programs, including Data Cap, File Center, Sperry, Adobe, Claim and Policy Center.
• Participate in all user groups.
• Manage complex software work-arounds, Data Cap Abort process and other higher-level status processes within the daily management of the Data Cap monitor system.
• Maintain training documentation for unique adjustments or situations.
• Implement new projects.
• Act as an internal liaison for internal customers with questions related to system or processes.
• Act as Lead tester for IT system changes and bug resolution for all software used by Document Imaging Tech.
• Identify trends in data collected and report trends to supervisor.
• Review work processes and provide process improvement recommendations to supervisor.

Benefits

• Excellent health insurance with dental, vision, life, long-term disability and more, with optional dependent coverage.
• Flexible spending accounts for dependent care and medical expenses.
• Public employees’ retirement plan tax-deferred contributions with a generous employer match.
• Optional 457(b) deferred compensation to further increase retirement savings.
• Higher education reimbursement and other training and development programs.
• Robust personal leave, paid holidays, and extended leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED