Document Generation Template Specialist, Loan Modifications

ServiceLink•Irvine, CA

19d•Onsite

About The Position

ServiceLink, a top provider in the mortgage services industry, is seeking a Document Generation Template Specialist with a solid work history in the mortgage or real estate industry. This role focuses on maintaining documentation for the Loan Modification department, assisting with testing and confirming templates to ensure high customer service standards for both standard and custom client templates. Applicants must be currently authorized to work in the United States on a full-time basis and not require future sponsorship.

Requirements

2+ years of relevant industry experience, preferably in financial services, mortgage servicing, or loss mitigation
Technical skills in Word, Excel, and PDF editors
Excellent problem solving, active listening, and verbal and written communication skills
Strong attention to detail to maintain quality standards
Ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines
Ability to work effectively with minimal oversight, and in the face of frequent change and ambiguity
High School diploma or equivalent required
2 or more years’ experience in Technical Writing, Quality Assurance or Loss Mitigation.
Effective in a fast paced environment
Ability to follow both written and verbal instructions
Collaborative/enjoys working in teams
Self-starter/motivated
Creative and effective problem solving skills
Ability to manage multiple tasks concurrently and competing deadlines
Time management skills
Detail oriented, organized and thorough
Critical reasoning and thinking skills, as well as detail oriented individual required.
High computer skills/knowledge necessary. Must be proficient in typing, Microsoft Office and intermediate Microsoft Excel skills.

Nice To Haves

College degree preferred

Responsibilities

Create new and manage existing client documentation for template repository
Organize existing templates and documentation
Review and monitor investor changes/requirements that impact our templates
Assist with testing client requested changes to templates / investor requirements
Assist and trouble shoot client issues/requests
Develop/manage state requirements for recordable templates
Performs audit functions to ensure appropriate procedures are followed
Develops and executes workflow regression test cases for all products
Files descriptive and accurate defect reports as necessary
All other duties as assigned