Doctoral Enrollment Advisor

Capitol Technology University•Laurel, MD

About The Position

The Doctoral Enrollment Advisor, reporting to the Director of Doctoral Admissions, plays a pivotal role in the admissions process, focusing on assisting prospective doctoral students in their journey towards enrollment. As an essential member of the admissions team, the Enrollment Advisor effectively communicates the university's value propositions, guides prospective students through the enrollment process, and ensures a seamless transition into their chosen academic program.

Requirements

Bachelor's degree.
Two (2) years of professional experience in Higher Education.
Flexible schedule and ability to use various communication platforms
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Proficiency in client relationship management systems (CRM).
Ability to work collaboratively in a team-oriented environment.
Exceptional attention to accuracy and detail.
Adaptable and open to process improvement.
Strong organizational skills
Ability to work towards defined goals
High energy

Nice To Haves

Previous experience in admissions or related fields is a plus.

Responsibilities

Serve as first point of contact for prospective students, providing support on both programmatic questions and the application process.
Conduct initial review of all application materials to ensure completion, evaluate adherence to baseline program requirements, and determine eligibility.
Communicate with applicants to triage application materials, address missing and incorrect information, and notify applicants who do not meet baseline criteria.
Maintain accurate and confidential information in the client relationship management systems (CRM) within a regulated environment, ensuring compliance with data protection regulations.
Analyze internal reports and collaborate in the development of recommendations for improving admission procedures and implementing best practices.
Collaborate closely with the Administrative Assistant to coordinate daily activities, including communication, document collection, and virtual meetings.
Foster a strong team relationship within the admissions department and across functional departments.
Review incoming applications and proactively drive the completion of partial applications to expedite the admissions process.
Identify, develop, and implement administrative solutions as needed to streamline processes and enhance efficiency.
Perform other duties as assigned by the Director of Doctoral Admissions.
Support the Graduate Faculty and Staff with events.
Collaborate with Graduate Faculty & Staff to ensure successful transition between departments.