Doctor Assistant (Scribe), Emergency Veterinary Hospital
About The Position
Our high-volume 24-hour Emergency Veterinary Hospital in Phoenix, Arizona is looking for experienced Veterinary Doctor Assistant to join our team! VetMED has been a leader in providing the Valley’s veterinary emergency and specialty services. We operate 24-hours a day, seven days a week, to provide comprehensive and compassionate emergency and critical care for animals. Our mission at VetMED is to treat patients, their families, and each other with compassion, honesty and respect. We foster a culture of trust and kindness and dedicate ourselves to being educators and leaders of the highest medical standards in the profession. We offer a variety of career opportunities, and if this role isn’t the perfect fit, our team is happy to discuss other positions that may align with your background and interests.
Requirements
- High school diploma or equivalent
- Previous experience in veterinary medicine, healthcare, or client service preferred
- Strong organizational and communication skills
- Ability to remain calm and professional under pressure
- Proficiency with computer systems and electronic medical records
Nice To Haves
- Experience in a veterinary emergency or specialty hospital
- Familiarity with specialty diagnostics and laboratory submissions
- Bilingual abilities (if applicable)
Responsibilities
- Functions as a communication and coordination hub, requiring continuous presence on the treatment floor, participation in team discussions, and awareness of active cases throughout the shift.
- Maintain situational awareness of patient condition updates, diagnostic progress, and doctor availability so client communications are timely and accurate.
- Responsible for integrating operational oversight with client-facing responsibilities to improve cash flow efficiency and overall hospital communication quality.
- Serve as the main point of contact for clients during their pet’s hospitalization
- Provide timely updates regarding patient status, procedures, and next steps
- Educate clients on treatment plans, discharge instructions, and follow-up care as directed by medical staff
- Always demonstrate excellent customer service and communication skills
- Interact professionally with clients and fellow staff members
- Provide compassionate support during emergency and critical situations
- Participate in medical rounds to ensure continuity of care for patients
- Support all aspects of patient care
- Assist DVMs with clinical and non-clinical duties
- Submit specialty laboratory tests and ensure proper documentation
- Track patient progress and ensure accurate recordkeeping
- Coordinate admissions, transfers, and discharge processes
- Communicate effectively with all team members to ensure seamless workflow
- Work efficiently in a fast-paced, high-pressure environment
- Maintain professionalism and an exemplary work ethic
- Demonstrate punctuality and reliability
- Maintain knowledge of medical terminology relevant to veterinary medicine
- Respect and protect the confidentiality of client and patient information
- Assist with additional tasks as assigned by hospital leadership
- Ability to multitask and prioritize responsibilities effectively
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Uniform allowance
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
