Dockmaster II

MarineMax • Sarasota, FL

1d

About The Position

The Dockmaster II manages dock team members and the daily operations of the dock, including wet slips, dry slips, the basin, and the front lot. The role oversees staffing, training, employee performance, equipment maintenance, work schedules, departmental expenses, storage and vessel movements, and coordination with other departments. It also supports marina safety, facility upkeep, customer satisfaction, and prompt handling of boat damage and customer complaints.

The position has physically demanding requirements, including lifting, pushing, pulling, or carrying heavy objects—sometimes more than 50 pounds; standing and walking for extended periods; climbing vertical ladders and navigating stairs, including entering and exiting boats through hatches; and exposure to extreme heat and cold.

Key results include safe and profitable marina and dock operations, execution of the severe-weather prevention plan, well-maintained facilities and customer areas, responsive customer service, and positive relationships across departments.

Requirements

• Ability to lift, push, pull, or carry heavy objects, sometimes weighing more than 50 pounds.
• Ability to stand and walk for extended periods, sometimes several hours a day.
• Ability to climb vertical ladders and navigate stairs, including entering and exiting boats through hatches.
• Ability to work in extreme weather conditions, including heat and cold.

Responsibilities

• Hire, train, motivate, coach, monitor, and evaluate dock team members.
• Maintain dock machinery and equipment in safe working condition.
• Schedule maintenance and repairs for dock machinery with the Service Manager.
• Set dock employee work schedules around marine operations.
• Oversee and participate in training new dock employees.
• Audit forklift operator training, job performance, and attitude.
• Initiate and oversee maintenance and repair work in the dock and yard areas to maintain a safe and attractive work area.
• Manage departmental expenses.
• Establish and maintain positive relationships with other departments.
• Prepare for and participate in meetings with management or other department heads.
• Schedule sales, service, and storage moves in the best interests of potential and existing customers.
• Regularly communicate storage-related information with the Marina Administrator or Shared Services.
• Promptly report boat damage to sales or service and, if applicable, contact the customer that same day.
• Communicate customer satisfaction standards to dock personnel.
• Resolve customer complaints and build a loyal customer base for the marina.
• Inventory boats in wet and dry storage weekly.
• Dip and monitor fuel tanks.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed