Dock Supervisor

Estes Express Lines • Huber Heights, OH

4d • Onsite

About The Position

The Dock Supervisor leads and directs dock employees and is accountable for an efficient, clean, and safe less-than-truckload (LTL) operation. The role oversees dock planning and scheduling, employee performance and development, compliance with company policies and safety regulations, and assigned portions of the Service Center Business Plan. The supervisor also monitors key performance indicators, uses company tools and processes, revises schedules to improve efficiency and reduce costs, coordinates trailer and tractor assignments, communicates with customers, and ensures dock paperwork is completed accurately and on time. Regular attendance is required. Duties may include other tasks assigned to meet operational, safety, or business needs.

The position reports to the Operations Manager, Assistant Service Center Manager, and/or Service Center Manager. It requires an average of 50 work hours per week and availability to work any shift, including nights and weekends, in varied weather conditions. The role is performed in an environment that may include moving mechanical parts, fumes or airborne particles, hazardous materials, elevated or precarious locations, and noise ranging from quiet to loud. Candidates must pass pre-employment drug screening and may be subject to random drug and alcohol testing and a criminal history background check. Authorization to work in the United States is required.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• Prior management, dispatch, and dock experience; preferably in the LTL trucking industry.
• Knowledge of the local metropolitan area.
• Strong leadership skills, including the ability to hire, coach, counsel, train, mentor, and terminate employees.
• Team-building and interpersonal skills.
• Excellent verbal, written, and listening communication skills.
• Strong planning and organizational skills.
• Good computer skills.
• Strong work ethic and problem-solving skills.
• Willingness to work an average of 50 hours per week.
• Availability to work any shift, including nights and weekends, and in any weather condition.
• Ability to lift at least approximately 20 pounds, or more as required by essential job functions.
• Ability to comply with company policies, rules, procedures, and Code of Conduct.
• Ability to interact well with others and work independently or as part of a team.
• Ability to work under tight time constraints in a high-volume environment while managing multiple priorities.
• Ability to read, interpret, and comply with written materials, including safety rules, operations and procedure manuals, and maintenance instructions, with strong comprehension and concentration and the ability to meet deadlines.
• Must pass a pre-employment drug screen and may be subject to random drug and/or alcohol testing and a criminal history background check.
• Must be authorized to work in the United States.
• Ability to meet the physical demands of the job, including regularly talking or hearing; frequently sitting and using hands to operate computers and standard office equipment; occasionally standing, walking, lifting, twisting, turning, and reaching; and using the vision abilities specified for the role.

Nice To Haves

• Bachelor's degree preferred.
• Thorough understanding of the LTL trucking industry, including basic paperwork flow, preferred.
• AS/400 and Microsoft Office skills are a plus.

Responsibilities

• Lead, guide, and direct dock employees, including setting targets, monitoring performance, and providing coaching, counseling, and development.
• Manage an efficient, clean, and safe LTL operation, including dock planning and schedule setup.
• Enforce compliance with company policies and procedures, safety rules, and government regulations.
• Participate in and make recommendations regarding hiring and termination processes.
• Administer assigned portions of the Service Center Business Plan.
• Meet assigned key performance indicators (KPIs).
• Use company enhancement tools and processes daily.
• Review and revise schedules to improve efficiency and reduce costs.
• Coordinate equipment assignment and movement, including trailers and tractors, with other supervisors and management.
• Communicate with customers by phone, fax, or email.
• Oversee dock paperwork and ensure employees handle it accurately and promptly.
• Perform other duties as assigned to meet operational, safety, and other needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED