Dock Sortation Lead

Saltbox • Chamblee, GA

1d • $19 - $22 • Onsite

About The Position

The Dock Sortation Lead owns the daily sortation operation at Saltbox’s Chamblee location, overseeing incoming packages, team execution, service-level performance, and driver handoffs. This is a hands-on role on the warehouse floor, beginning around 1:00 a.m. Pallets arrive, packages are scanned and sorted into batches, and the team prepares for the first drivers. The Lead coaches throughput, identifies errors before they cause SLA misses, and ensures clean handoffs. After dispatch, the Lead submits the daily operations report and handles exceptions or escalations.

The role leads 2 to 7 Dock Sortation Specialists, depending on volume, and is accountable for sortation quality, operational targets, compliance, and team readiness. Success is measured by package sort completion, dispatch and delivery performance, loss rate, complete reporting, team certification, and device and credential discipline. This full-time hourly position is based at the Chamblee, Georgia location, with early-morning shifts typically from 1:00 a.m. to 9:00 a.m. on a seven-day rotation. New Year’s Day and Christmas Day are the only days the location is closed.

Requirements

• 1 to 3+ years leading a team in warehouse, logistics, or fulfillment.
• Experience with scanning, sortation, or distribution workflows.
• Familiarity with SLA-driven operations where accuracy and speed both matter.
• Availability for early-morning shifts on a seven-day rotation.
• Comfort using AI tools.
• Clear communication under time pressure, in writing and on the floor.
• Ability to track details and follow up without reminders.
• Ability to stay calm and decisive in hectic situations and take ownership of outcomes.

Responsibilities

• Run the end-to-end sortation process, including receiving pallets, scanning and sorting packages, staging batches, and dispatching drivers.
• Remain hands-on on the floor when volume or staffing needs require it.
• Manage 2 to 7 Dock Sortation Specialists, depending on volume.
• Coach throughput of 225 scans per person per hour and Sort App use in real time.
• Ensure each team member is trained and Sort App certified before handling packages.
• Maintain floor standards throughout the shift.
• Own site performance against delivery, loss-rate, sort-completion, and dispatch SLAs.
• Identify performance risks early and take action to prevent misses.
• Verify Runner identity, match Runners to batches, and confirm details in the Sort App before packages leave.
• Handle damaged packages and immediately escalate missing packages.
• Respond to partner communications within 30 minutes during operational hours.
• Submit a complete daily operations report every shift, including volume, device count, truck times, inventory, and escalations.
• Maintain camera coverage and corporate device discipline, with no unauthorized device usage.
• Handle exceptions and escalations after dispatch.

Benefits

• Medical coverage, including two Aetna plans covered at 100% or a low premium for PPO.
• Dental and vision coverage at 100%.
• 401(k) plan options.
• Company-paid long-term and short-term disability insurance and life insurance.
• Paid holidays, vacation time, and sick time.
• Paid parental leave.
• Learning and professional development budget.
• Protected time, training budget, and a peer community to support use of AI tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed