Freedom Boat Club - Dock Experience Manager at Naples Bayfront, FL

Brunswick Corporation • Naples, FL

10d • $47,000 - $65,200 • Onsite

About The Position

The Dock Experience Manager is the primary location-level leader on the Freedom Boat Club Operations team. The role ensures consistent, high-quality member and employee experiences, maintains fleet condition and accountability, and meets performance expectations. The manager oversees daily logistics at area locations and also performs the duties required of dock staff. This is a full-time position requiring availability on weekdays, weekends, and holidays.

Requirements

• Pass a background check and drug screen.
• High school diploma or equivalent.
• Associate’s or vocational degree.
• At least 21 years of age.
• Valid driver’s license.
• Ability to maintain a calm, positive attitude during periods of high activity.
• Strong verbal and written communication and people skills.
• Self-starter capable of working unsupervised.
• Managerial and diplomacy skills.
• Organizational skills and attention to detail.
• Analytical, decision-making, and problem-solving skills.
• Proficiency in Microsoft Office Suite or related software.
• Availability to work weekdays, weekends, and holidays.

Nice To Haves

• Bachelor’s degree.
• One to three years of related operations experience.
• Boating safety ID card.
• Vessel livery operator’s certification.
• Experience in and around boats.
• Ability to perform minor boat maintenance.
• Prior management experience.

Responsibilities

• Hire, train, and supervise dock personnel and ensure staff certifications and training remain current.
• Communicate and enforce dock staff best practices, standard operating procedures, policies, and procedures.
• Create monthly dock staff schedules, review and approve payroll, and include regular dock shifts in the schedule.
• Travel to district locations to support employees, monitor operational efficiency, and ensure the fleet meets brand standards.
• Promote positive employee engagement and hold employees accountable to performance expectations; complete annual performance evaluations.
• Maintain adequate inventory and supplies at each location.
• Respond to members about location-related issues, including complaints, fuel disputes, vessel damage, and dock charges.
• Investigate member misconduct and complete incident reports.
• Manage member satisfaction and retention by reviewing concerns and Qualtrics feedback and taking appropriate action.
• Maintain fleet readiness and brand standards using Fleetio and established practices.
• Ensure employees use Fleetio to complete inspections, record issues and incidents, manage work orders and inventory, and order parts and supplies.
• Create and execute weekly vessel cleaning and maintenance schedules, and take ownership of one model vessel per location.
• Submit work orders to the Maintenance Operations Center and track timely resolution of fleet needs.
• Maintain location KPIs, including reservation reports, usage reports, and timesheets.
• Manage operating budgets and control costs for each location.
• Maintain accurate fuel logs and ensure vessels are fueled regularly.
• Build positive working relationships with local marina managers and harbor masters.
• Learn local waterways and popular boating destinations and follow all safety policies.
• Provide process-improvement suggestions to the manager.
• Ensure personal appearance and uniform standards are followed.
• Oversee safety performance at each location, follow safety SOPs, and proactively protect members and employees.
• Lead all-hands meetings for dock staff.
• Perform other duties as assigned.

Benefits

• Annual discretionary bonus eligibility.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Paid vacation.
• 401(k) with up to 4% company match.
• Health Savings Account with company contribution.
• Wellbeing program.
• Product purchase discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree